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Flare was born from the recognized need of private and public providers to better serve their consituencies. In areas underserved by public emergency infastructure, Flare tools help you provide the best care most efficiently.
The role
We are looking for a seasoned/experienced or executive level Customer Success specialist to help shape and lead our Member Success strategy. From reviewing customer communications and traction to defining and coaching the team on brand voice and the appropriate comms and systems to deploy it, to working with the team to deploy strategies in client retention, client engagement and revenue growth. Responsibilities include:
This role has a lot of growth potential, whether in the direction of Customer Success/Member Success Director, Sales, or Member Engagement, so we are looking for a seasoned professional with significant experience leading accounts, driving revenues and retention, and leading projects and teams in the Customer Support, Member Success, Customer Engagement, Account Ownership or Account Management, or other relevant roles.
Requirements
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