Fleet Manager at Peach Cars KE

The Fleet Manager will be responsible for overseeing all vehicles on the various lots across multiple locations at Peach. They will oversee the company’s fleet of used vehicles, ensuring smooth operations, timely and optimized vehicle transfers between locations, data tracking and analysis to inform strategic decision making. This role involves close collaboration across multiple departments and interfaces with customers as well. 

Duties and responsibilities

People & Operations Management 

• Ensure that the location-specific teams are completing the various tasks that are required. For example, ensure trackers are filled, cars are cleaned, fueled, washed and ready for customer handover. 
• Performance Management of Fleet Team. Ensure that every team member on the fleet team is performing to Peach standard 
• Coaching, mentoring and 1-1 management of the team. 
• Manage any issues that come up on the lot, and direct the team to respond accordingly.

Customer Service 

• As needed, Customers are attended to with care and it is the priority of the whole Fleet team to meet the needs of the customer, first. 

Internal Team Collaborations

• Data systems and processes are built in conjunction with adjacent teams (Sales, Inspections etc.) These data systems are used to drive data-driven decision making.
• Supporting investigations for any accidents on the lot that both meet the needs of the customer without being hefty costs to the business; and systems are created to ensure outcomes and lessons learned.

Strategize on scaling the business, problem solve

• Iterate, test and implement systems to support the scale and growth of Peach in Kenya (i.e. if we have 4 locations across Nairobi and another location in Nakuru, how do we organize viewings for potential buyers? How do we move vehicles from locations effectively and with low cost? How do we better understand which vehicles sell at the various locations and strategically place vehicles to meet the needs of potential buyers in those locations)
• Dive into larger strategic questions that will prevent our ability to scale as a business (i.e. how can we move more cars while spending less on fuel? How can we move cars from NBO to Nakuru?)
• Identify operational gaps in vehicle management across multiple locations and develop solutions to enhance efficiency and streamline vehicle transfers.

Conquest Support

• Assist in sourcing and conquest of vehicles for the Sales team, as needed

Knowledge and Experience

• Bachelor’s degree in Business Administration, or a related field
• 4+ years experience in operations, fleet management, logistics, or related fields.
• Proven leadership experience with direct team management responsibilities.
• Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
• Exceptional organizational and project management skills.
• Customer service mindset with the ability to balance business needs and customer experience.
• Comfortable working in a fast-paced, growth-focused environment.
• Experience working with tools such as Excel/Google Sheets, CRMs, and fleet tracking systems.
• Knowledge of the Kenyan automotive market is a strong plus.
• Willingness to travel between locations as needed.4