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  • Posted: Jul 7, 2022
    Deadline: Jul 13, 2022
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    FlexPay Technologies offers an automated, reliable and accurate purchase platform that increases merchant’s sales by enabling their customers to afford goods and services via convenient flexible payment. Flexpay solution general unique feature is the ability to automate the existing traditional layaway platform of purchasing good and services which rely on manual and inconvenient methods. Whether online or offline, consumers get access s to the items or services they intend to acquire and make flexible payments over stipulated period of time.
    Read more about this company


    Customer Service Intern

    Roles and Responsibilities

    • Assist in responding to customers’ questions and concerns on all B2B/B2C
    • products and services offered by the company on all approved communication channels.
    • Offering after-sales services on the FlexPay product; actively identify customer concerns and resolve a range of customer issues.
    • Transfer unresolved issues for escalation to relevant persons and follow up for timely resolution.
    • Maintain appropriate customers and product records.
    • Prepare required reports and ensure updated customer accounts.
    • Coordinate with all sales channels for retention efforts on existing customer bases.
    • Ensure confidentiality of customer information.
    • Any other duties assigned by the line manager.


    • Bachelor’s degree or a diploma in business or any other related field
    • Proven customer support experience will be an added advantage.
    • Strong phone contact handling skills and active listening.
    • Customer orientation and ability to adapt or respond to different types of characters.
    • Call Center experience will be an added advantage
    • Well presented and able to communicate effectively in English in both verbal and written communication.
    • Interpersonal skills
    • Strong Work Ethics.
    • Proficiency in Microsoft Office and GSuite

    Method of Application

    Please send your Curriculum Vitae and Cover Letter to
    Application Deadline 13th July 2022.

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