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  • Posted: Mar 1, 2023
    Deadline: Mar 12, 2023
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    Kenya Airways, the leading African airline flying to more African destinations than any other carrier, takes pride in being at the forefront of connecting Africa to the world and the World to Africa through its hub Nairobi Jomo Kenyatta International Airport.


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    Flight Attendant

    Detailed Description        

    • Deliver in flight customer service to set standards for customer satisfaction and loyalty.
    • Maintain proper utilization of company property to avoid wastage and misuse. 
    • Implement health, safety and security standards to ensure compliance to regulatory requirements and company standards on every flight. 
    • Sell duty free items to maximize profits. 
    • Resolve all Opportunities to improve on board and close feedback with the assistant flight purser. 
    • Deliver onboard quality customer service according to company set standards to ensure customer satisfaction and loyalty and make recommendations where necessary.

    Job Requirements        

    Qualification (Minimum) 

    • Certificate Airline Cabin Crew (KQ PRIDE STAR) 
    • K.C.S.E minimum grade C plain or equivalent 
    • English language proficiency. 
    • Leadership and communication training 
    • Excellent communication skills. 
    • Computer proficiency. 
    • Experience in customer service environment desirable. 
    • Good knowledge of regulatory requirements, industry and company policies, procedures and standards. 

    Years of Experience 

    •  21 years of age
    • Airline or hospitality environment experience(s)

    Additional Details        

    • O level academic achievements with a mean grade of C plain or equivalent 
    • English language proficiency Proficiency and fluency in a foreign language is an added advantage. 
    • Excellent communication and interpersonal skills 
    • Background in the hospitality industry, desirable 
    • Experience in a customer service environment desirable with a natural flair for hospitality. 
    • IT proficient 
    • Ability to swim 

    Other Skills 

    • Excellent communication and interpersonal skills. 
    • Computer proficiency Behavioral competencies 
    • Team leader and motivator 
    • Results focus 
    • Communication skills 
    • Building a results-oriented team 
    • High Integrity and honesty 
    • Customer insight 
    • Exceptional sales skills

    Method of Application

    Interested and qualified? Go to Kenya Airways on i-pride.kenya-airways.com to apply

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