Food and Beverage Manager at Simba Corp

Job Purpose:

Managing the daily activities of the organization's food and beverage function and overseeing the food and beverage inventory and budget control. He/She will also be responsible for staffing, scheduling, training and developing staff and monitoring adherence to quality and safety standards.

CORE WORK ACTIVITIES

Managing Beverage Operations:

• Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on management.
• Implements agreed upon beverage policy and procedures throughout the property.
• Understands beverage control including days on hand, perpetual inventory, bar pars, portion control, costs controls, beverage potentials, mix of sales analysis for beverage, issue & returns, food standards, and period end inventory.
• Monitors adherence to all liquor control policies and procedures.
• Attends pre- and post-convention meetings as needed to understand group needs.
• Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.
• Participates in the management of department's controllable expenses to achieve or exceed budgeted goals.
• Manages to achieve or exceed budgeted goals.
• Ensures compliance with all beverage policies, standards and procedures.
• Maintains food handling and sanitation standards.
• Manages inventories according to budget and business levels.
• Assists with developing menus and promotions as necessary.
• Comply with all health and safety regulations.

Leading the Food & Beverage Service Team:

• Determines training needed to accomplish goals and implements training plan
• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
• Communicates critical information to the beverage staff regarding each event.

·       Provide a two-way communication and nurture an ownership environment with emphasis in motivation and teamwork.

Ensuring Exceptional Customer Service:

• Provides excellent customer service.
• Interacts with guests to obtain feedback on product quality and service levels.
• Identify customers’ needs and respond proactively to all their concerns.
• Responds effectively to guest problems and complaints.
• Empowers employees to provide excellent customer service.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Provides feedback to individuals in an effort to improve service performance.

·       Reviews comment cards and guest satisfaction results with employees

Job Requirements:

• Degree in hospitality or related field.
• Proven working experience in 4-5-star hotels as a Food & Beverage Manager, more than 5 years of experience in the F&B position.
• Up to date with food and beverages trends and best practices.
• Working knowledge of various computer software programs (MS Office, restaurant management software - POS).
• Well versed in material control, and liaising with cost controlling.
• Good communication and interpersonal skills.