Food and Beverage Service Supervisor at Karen Country Club

Duties and Responsibilities

Assist in ensuring overall upkeep of food and beverage outlets

• Frequently check the Club’s facilities and areas that require services from the department
• Inspection of assigned food outlets during working hours.
• Ensure cleanliness is maintained throughout the restaurants, bars, and other service areas.
• Inspect, plan, and ensure that all materials and equipment are ready for service in the department.
• Ensure any repairs or rectification of deficiencies is carried out before service.

People management

• Coordinate service staff during shifts.
• Inspect staff grooming; rectify any deficiencies.
• In liaison with the Events Coordinator, prepare weekly work schedules in accordance with staffing guide-
• lines and work forecasts. Adjust schedules throughout the week to meet the business demands.
• Train staff and ensure they operate within the Club standards.
• Always offer guidance to the staff on various matters.
• Assist the F&B Manager in conducting performance evaluation within the department.
• Drive a great customer experience agenda amongst the teams.
• Address staff absenteeism and disciplinary matters.

Maintenance of high service standards

• Consistently get feedback from members and guests on services rendered, review and recommend improvements.
• Ensure that there is adequate staff to run shifts daily.
• Ensure service turn around time on all orders and service.
• Ensure all orders made are to the specification of the member and their guests.
• Address any challenges faced by staff during service.
• Hold regular discussions with staff on their performance.
• Enforce the set Standard Operating Procedures (SOPs) in everyday operation of the Department.
• Support implementation of and compliance with the set health and safety guidelines/HACCP/ISO at the department level.
• Ensure that there is adequate staff to run shifts daily.

Academic qualifications and experience

• A Degree in Food Service & Hospitality Management or a related course.
• A Diploma in Food and Beverage management.
• Proficiency in use of computers, communication in email and telephone.
• 3-4 years of progressive experience in a busy F&B Operation.
• Experience using POS system.

Personal attributes

• Must possess great customer service skills.
• Great leadership skills, an effective people manager.
• Assertive, ability to handle matters diplomatically but tactically.
• Excellent communication skills orally and in writing.
• Good interpersonal skills.
• A team player with an ability to work with different levels of staff.