Front Desk Agent (2 Positions) at Gap Recruitment Services Limited

Key Responsibilities

• Welcome guests professionally and efficiently handle check-in and check-out processes.
• Manage reservations, room allocations, guest registration, and billing accurately.
• Provide exceptional customer service by responding promptly to guest requests and resolving concerns professionally.
• Answer and direct telephone calls while maintaining excellent communication standards.
• Coordinate with Housekeeping and other departments to ensure rooms are ready and guest requests are fulfilled.
• Handle cash transactions, reconcile daily cash balances, and maintain accurate financial records.
• Maintain accurate guest profiles and documentation in the Property Management System.
• Monitor room occupancy, reservations, and guest accounts to ensure smooth daily operations.
• Ensure compliance with hotel policies, operational procedures, and health and safety standards.
• Contribute to creating a warm, welcoming, and memorable guest experience.

Qualifications & Experience

• Diploma in Front Office Management, Hospitality Management, Tourism Management, or a related field.
• Minimum 2–3 years' experience in a busy hotel or serviced apartment front office.
• Hands-on experience using Micros Fidelio Property Management System is mandatory.
• Knowledge of SunSystems will be an added advantage.
• Proficiency in Microsoft Office (Excel, Word, and Outlook).
• Excellent communication, interpersonal, and customer service skills.
• Strong attention to detail and high levels of integrity.
• Ability to work shifts, including weekends and public holidays.
• Professional grooming and presentation.