Careers at Gap Recruitment Services Limited

Key Responsibilities

• Receive customer orders in real time through the warehouse order management system and coordinate immediate picking and dispatch.
• Supervise warehouse assistants and loaders to ensure customer orders are picked, verified, and loaded accurately.
• Coordinate the safe loading of tiles, sanitary ware, and other products onto customer and company vehicles.
• Verify quantities and product specifications before dispatch to ensure order accuracy.
• Work closely with the showroom sales team to ensure prompt fulfilment of customer orders.
• Provide professional and courteous support to customers collecting their purchases.
• Organize warehouse stock to enable quick retrieval and efficient use of storage space.
• Maintain high standards of housekeeping, cleanliness, and workplace safety throughout the warehouse.
• Receive and inspect incoming stock, ensuring products are stored correctly.
• Conduct cycle counts and participate in periodic stock takes, reporting any discrepancies.
• Update stock movements and warehouse transactions in SAP or the warehouse management system.
• Ensure compliance with warehouse procedures, safety standards, and the proper use of PPE.
• Operate a forklift safely where required.
• Support the Warehouse Supervisor in the day-to-day management of warehouse operations and deputize when required.

Qualifications & Experience

• Diploma in Supply Chain Management, Logistics, Business Administration, or a related field.
• Minimum of 2 years' experience in warehouse dispatch, logistics, or warehouse operations within a busy retail, FMCG, hardware, building materials, or hospitality environment.
• Experience coordinating high-volume customer order fulfilment and dispatch operations.
• Experience supervising warehouse assistants or loading teams.
• Forklift operating experience will be an added advantage.
• Working knowledge of SAP or another Warehouse Management System.
• Good computer skills, including Microsoft Office.
• Strong leadership, planning, and organizational skills.
• Excellent communication and customer service skills.
• Physically fit and comfortable working on the warehouse floor throughout the day.
• Able to multitask, prioritize effectively, and perform well under pressure.

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Key Responsibilities

Financial Reporting & Analysis

• Prepare daily revenue and occupancy reports with performance analysis.
• Produce weekly cash flow reports and banking reconciliations.
• Prepare monthly management accounts including Profit & Loss, Balance Sheet, Cash Flow Statements, and variance analysis.
• Deliver timely and accurate financial reports to support management decision-making.

Financial Control & Treasury

• Oversee cash management, banking, and petty cash controls.
• Monitor receivables and ensure timely collection of outstanding debts.
• Manage end-to-end account reconciliations and maintain strong internal controls.
• Ensure proper documentation of all financial transactions.

Food & Beverage Cost Management

• Monitor food and beverage profitability against budgets.
• Analyze food costs, beverage costs, and operational margins.
• Recommend cost-saving initiatives and investigate variances.

Tax & Compliance

• Ensure timely filing and payment of VAT, PAYE, Corporate Tax, and all statutory obligations.
• Maintain compliance with IFRS, tax regulations, and company policies.
• Keep management informed of regulatory and tax changes affecting the business.

Audit & Inventory Management

• Coordinate internal and external audits.
• Supervise monthly stock takes and inventory reconciliations.
• Monitor procurement processes and ensure adherence to purchasing controls.
• Review stock variances and recommend corrective actions.

Team Leadership

Supervise and mentor the finance support team, including:

• Purchasing Officer/Storekeeper
• Cost Controller
• Payables Accountant
• Review reports and reconciliations before submission.
• Promote accountability, accuracy, and continuous improvement across the finance function.

Qualifications & Experience

• Bachelor's Degree in Accounting, Finance, Commerce, or a related field.
• CPA(K) Finalist or fully qualified CPA(K); ACCA qualification is an added advantage.
• Minimum 5 years' experience in accounting, with at least 3 years in the hospitality industry.
• Strong experience in hotel financial reporting, budgeting, cash flow management, and internal controls.
• Working knowledge of hotel Property Management Systems (PMS), accounting software, and Microsoft Excel.
• Sound understanding of Kenyan tax regulations, and statutory compliance.
• Experience managing inventory, food and beverage costing, and procurement controls.
• Demonstrated leadership experience supervising finance teams.

Ideal Candidate

The successful candidate will possess:

• Strong analytical and financial reporting skills.
• Excellent attention to detail and high levels of integrity.
• Strong leadership, coaching, and team management abilities.
• Excellent organizational and problem-solving skills.
• Ability to meet strict reporting deadlines and work independently.
• A proactive approach to improving financial controls and operational efficiency.

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Key Responsibilities

• Welcome guests professionally and efficiently handle check-in and check-out processes.
• Manage reservations, room allocations, guest registration, and billing accurately.
• Provide exceptional customer service by responding promptly to guest requests and resolving concerns professionally.
• Answer and direct telephone calls while maintaining excellent communication standards.
• Coordinate with Housekeeping and other departments to ensure rooms are ready and guest requests are fulfilled.
• Handle cash transactions, reconcile daily cash balances, and maintain accurate financial records.
• Maintain accurate guest profiles and documentation in the Property Management System.
• Monitor room occupancy, reservations, and guest accounts to ensure smooth daily operations.
• Ensure compliance with hotel policies, operational procedures, and health and safety standards.
• Contribute to creating a warm, welcoming, and memorable guest experience.

Qualifications & Experience

• Diploma in Front Office Management, Hospitality Management, Tourism Management, or a related field.
• Minimum 2–3 years' experience in a busy hotel or serviced apartment front office.
• Hands-on experience using Micros Fidelio Property Management System is mandatory.
• Knowledge of SunSystems will be an added advantage.
• Proficiency in Microsoft Office (Excel, Word, and Outlook).
• Excellent communication, interpersonal, and customer service skills.
• Strong attention to detail and high levels of integrity.
• Ability to work shifts, including weekends and public holidays.
• Professional grooming and presentation.