Warehouse Dispatch & Operations Coordinator at Gap Recruitment Services Limited

Key Responsibilities

• Receive customer orders in real time through the warehouse order management system and coordinate immediate picking and dispatch.
• Supervise warehouse assistants and loaders to ensure customer orders are picked, verified, and loaded accurately.
• Coordinate the safe loading of tiles, sanitary ware, and other products onto customer and company vehicles.
• Verify quantities and product specifications before dispatch to ensure order accuracy.
• Work closely with the showroom sales team to ensure prompt fulfilment of customer orders.
• Provide professional and courteous support to customers collecting their purchases.
• Organize warehouse stock to enable quick retrieval and efficient use of storage space.
• Maintain high standards of housekeeping, cleanliness, and workplace safety throughout the warehouse.
• Receive and inspect incoming stock, ensuring products are stored correctly.
• Conduct cycle counts and participate in periodic stock takes, reporting any discrepancies.
• Update stock movements and warehouse transactions in SAP or the warehouse management system.
• Ensure compliance with warehouse procedures, safety standards, and the proper use of PPE.
• Operate a forklift safely where required.
• Support the Warehouse Supervisor in the day-to-day management of warehouse operations and deputize when required.

Qualifications & Experience

• Diploma in Supply Chain Management, Logistics, Business Administration, or a related field.
• Minimum of 2 years' experience in warehouse dispatch, logistics, or warehouse operations within a busy retail, FMCG, hardware, building materials, or hospitality environment.
• Experience coordinating high-volume customer order fulfilment and dispatch operations.
• Experience supervising warehouse assistants or loading teams.
• Forklift operating experience will be an added advantage.
• Working knowledge of SAP or another Warehouse Management System.
• Good computer skills, including Microsoft Office.
• Strong leadership, planning, and organizational skills.
• Excellent communication and customer service skills.
• Physically fit and comfortable working on the warehouse floor throughout the day.
• Able to multitask, prioritize effectively, and perform well under pressure.