Front Desk Agent at Karen Country Club

About the job:
We are a leading Country Club in Kenya seeking to fill the position of Front Desk Agent.

Duties and Responsibilities:

Guest/Member Relations:

• Receiving and handling reservations inquiries made online, by emails or telephone in a timely manner and as per the set standards.
• Completing guest pre-arrival, arrival, and departure procedures as per the set standards ensuring that guest folios are accurate before they check out.
• Verifying guests' payment methods during check-in ensuring that all guest charges are fully settled upon check out.
• Organizing airport pick up and drop offs or any transport services requests for the guests.
• Assist guests and members with required information.
• Keeping abreast of attractions and current promotions and Club events to provide information to the guests upon request.

Administration Functions:

•  Assist in keeping the reception area clean and tidy, always.
•  Facilitate members and corporate facility show round if need be.
•  In a timely manner, update the Finance Department with payment details that may require back-office recording.

Academic qualifications and experience:

•  Diploma in Front Office operations
•  Certification in Customer Service
•  Proficiency in use of Computers
•  Well versed and experienced in (Fidelio OPERA Reservation System (ORS) or Jonas software) and front office operations
•  2-3 years of guest service experience in a reputable hotel/residence.

Personal attributes:

•  Excellent communication skills both written and spoken.
•  Good interpersonal skills.
•  Good organizational skills and keen to details.
•  Public relations and problem-solving skills.
•  Mature and confident.
•  A great sense of urgency in execution of tasks.