Front Desk Assistant at Nickolee Hotel

Requirements:

• A minimum of 2 to 4 years' experience in a front desk or receptionist position within a 4-star or 5-star hotel environment is preferred. (Preferably male)
• Strong interpersonal and communication skills with a customer-focused approach.
• Proficient in MS Office and hotel PMS systems (e.g., Opera or similar).
• Ability to multitask, remain composed under pressure, and manage time effectively.
• Fluency in English; knowledge of additional languages is an asset.
• Minimum of a high school diploma; a qualification in Hospitality Management is advantageous.

Responsibilities:

• Guest Relations - Warmly welcome guests and manage arrivals, departures, reservations, and room assignments using PMS; handle guest document- ation and resolve inquiries and complaints promptly.
• Communication -Respond to all guest inquiries via phone, email, and in-per- son; coordinate with relevant departments to ensure service efficiency and accurate information flow.
• Administration - Oversee billing processes, handle payments, issue receipts or refunds, and perform end-of-shift reconciliations and audit reporting.
• Collaboration -Work closely with internal teams to ensure seamless daily operations and contribute to overall service excellence.