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  • Posted: Mar 17, 2023
    Deadline: Not specified
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    The Fairmont Norfolk is a historic hotel in Nairobi, Kenya and is owned by the luxury hotel chain, Fairmont Hotels and Resorts. The hotel has 170 rooms, 4 restaurants, and consists of 5 main blocks, each ranging from 1 to 2 stories high. The hotel has a signature Tudor style of architecture that has been maintained since its original construction.
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    Front Office Agent - Nanyuki

    What's in it for you:

    • Private medical insurance as per Hotel offering
    • Be part of creating the historic story of rehabilitating and releasing the rare Mountain Bongo that was heading toward extinction.
    • Working with a hotel rich in history and known for exemplary services while growing your career
    • Employee Benefits Card offering discounted rates in Accor Worldwide
    • Learning programs through our Academies
    • Opportunity to develop your talent and grow within your property and across the world!
    • Ability to make a difference through our Corporate Social Responsibility Activities, like Planet 21.

    What will you be doing:

    • Perform check in, check out as well as room change procedures and ensure all data are accurately entered into the hotel system
    • Assist guests regarding hotel facilities and programs
    • Maintain knowledge with the hotels rooming procedure and assist as needed, ensuring all guests are escorted to their room/suite and full hotel tour is conducted
    • Attend to guest’s complaints, inquiries and requests and escalate the concerns to your manager/supervisor
    • Maintain knowledge of current hotel selling strategies, room promotions and packages
    • Other duties as required

    Your experience and skills include:

    • Working knowledge of  Micros and Opera PMS System as well as Microsoft Suite
    • At least 2 years’ relevant experience in a similar role preferably in a luxury hotel
    • Exceptional communication and customer service skills, both written and spoken.
    • Skilled in Front Office Operations
    • Strong time management skills with the ability to multi-task while maintaining an immaculate and professional appearance
    • Proactivity and ability to multi-task and meet deadlines

    Method of Application

    Interested and qualified? Go to Fairmont Hotels & Resorts on to apply

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