Front Office Agent - Nanyuki at Fairmont Hotels & Resorts

What's in it for you:

• Private medical insurance as per Hotel offering
• Be part of creating the historic story of rehabilitating and releasing the rare Mountain Bongo that was heading toward extinction.
• Working with a hotel rich in history and known for exemplary services while growing your career
• Employee Benefits Card offering discounted rates in Accor Worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility Activities, like Planet 21.

What will you be doing:

• Perform check in, check out as well as room change procedures and ensure all data are accurately entered into the hotel system
• Assist guests regarding hotel facilities and programs
• Maintain knowledge with the hotels rooming procedure and assist as needed, ensuring all guests are escorted to their room/suite and full hotel tour is conducted
• Attend to guest’s complaints, inquiries and requests and escalate the concerns to your manager/supervisor
• Maintain knowledge of current hotel selling strategies, room promotions and packages
• Other duties as required

Your experience and skills include:

• Working knowledge of  Micros and Opera PMS System as well as Microsoft Suite
• At least 2 years’ relevant experience in a similar role preferably in a luxury hotel
• Exceptional communication and customer service skills, both written and spoken.
• Skilled in Front Office Operations
• Strong time management skills with the ability to multi-task while maintaining an immaculate and professional appearance
• Proactivity and ability to multi-task and meet deadlines