Front Office/ Receptionist at Metropolitan Hospital

DESCRIPTION

Responsible for managing the hospital's front desk and providing excellent customer service to patients, visitors, and staff.

RESPONSIBILITIES

• Receiving and Registration of clients.
• Receiving cash and running of payment cards where appropriate. 
• Handling claims forms/preauthorization
• Handing over cash/invoices on daily basis
• Handling patients’ complaints/inquiries, receiving all hospital calls
• Finalizing, attaching bills to claim forms, dispatching claims 
• Notifying SHIF claims
• Booking clinic patients
• Reporting on daily numbers
• Liaising with Smart applications on matters related to smart billing
• Liaising with credit card issuers on issues related to PDQs.
• Seeking authorization for members where cards have issues
• Receipting cash and handing over for banking
• Managing petty cash
• Timely reporting on any dysfunctional tool of work at the work station 
•    16. Comply with all safe work procedures and practices related to Occupational Health and Safety Policy      Receiving and Registration of clients.

QUALIFICATIONS

• Diploma In Front Office Management/Business Administration/Management/Health Records Management or related field 
• Up to one (1) experience
• Adaptable
• Customer Focus
• Result Oriented