Front Office Supervisor at Hotel Boulevard

Hotel Boulevard Nairobi is seeking an experienced and passionate Front Office Supervisor to join our team. The ideal candidate will oversee front office operations, including reception and reservations, ensuring exceptional service delivery with a hands-on approach.

Key Responsibilities:

• Manage daily front office operations to maintain high service standards and guest satisfaction.
• Lead, train, and motivate the Front Office team to provide top-notch hospitality.
• Facilitate smooth communication between the Front Office and other departments.
• Address guest inquiries, complaints, and special requests professionally.
• Monitor and ensure compliance with front desk procedures and hotel policies.
• Oversee accurate financial transactions at the front desk.
• Manage bookings, modifications, and cancellations effectively.

Qualifications and Skills:

• Diploma/Degree in Front Office Management or a related field.
• Proven experience as a Front Office Supervisor or in a similar role within the hospitality industry.
• Familiarity with Opera and related systems is required.
• Strong leadership, communication, and problem-solving skills.
• Customer-oriented and adaptable to working in various shifts.
• Skilled in managing reservations efficiently to maximize occupancy.