Gateway Manager at DHL

Role Context

To manage, coordinate and support all operations functions including

• OPS Service Quality
• OPS Projects
• OPS Finance
• OPS Admin
• OPS CIS T&D

Key responsibilities

• Mentorship and coaching to develop top performers with appropriate succession planning
• Provide opportunities and guidance that enable the transfer of learning into effective practice for employees and their managers
• Use coaching methods that provide an environment that is participatory, supportive and provides constructive feedback on performance
• Able to cascade the strategy to ensure triple bottom line performance objectives are met.
• Provide leadership to the gateway facility and take responsibility of the gateway performance
• Coordinate stakeholders to ensure the desired results are achieved
• Communicate and influence senior business leaders outside of own job area to accept practices and approaches
• Advise customers and key stakeholders on processes, systems and tools
• Develop strong, trusting relationships with senior business leaders and managers across SSA
• Cooperate with, negotiate contracts and coordinate all stakeholders e.g. 3rd parties / external service providers
• Influence others outside of own job area regarding policies, practices and procedures
• Understand mentee and key stakeholders interests and concerns and advise
• Extensive proactive coordination with other specialist departments to ensure the desired results are achieved

Minimum Requirements

Education & Experience

• University degree and relevant commercial / business qualifications
• Post-graduate qualification in Business Management
• Certification in KRA customs will be an added advantage
• 8 years’ Management experience in the express / logistics / aviation industry or within similar business
• Experienced in driving change and innovation
• Proven track record of success to ensure BIC quality and productivity
• Broad cross functional experience
• Broad understanding of all functional aspects of the business and sound experience managing a complete Profit and loss entity
• High degree of business acumen and understanding of the external economic environment and how this may affect DHL's short and long term planning