General Enquiries Agents at Solar Panda

We are looking for people to help us on this journey. If our values resonate with you, if you are a highly motivated individual, we would like to hear from you. Let’s find out if there’s a fit for your skills and experience at Solar Panda!

General Enquiries Agents Responsibilities

• Answering and responding to inbound customer calls
• Responding to customer emails and live chat inquiries
• Resolve customer complaints and issues
• Sell and promote products/services while on call
• Escalate issues to supervisors and managers
• Leverage the internal knowledgebase to quickly answer inquiries
• Knowledge of IVR and call routing systems
• Understanding of basic live chat and service technology for fielding customer requests
• Experience in a high call volume environment

General Enquiries Agents Qualifications

• High school diploma or equivalent
• 1-3 years of experience in a call/contact center environment
• Knowledge of customer service best practices
• Skilled in documentation and note-taking during calls
• Excellent data entry skills
• Empathetic and personable call demeanor
• Excellent writing skills