General Manager at Bollard Consulting Limited

• Our client, a business centre seeks to hire a General Manager who will oversee sales (80%) and operations (20%).  The successful candidate will be focused on generating new sales, achieving and maintaining centre sales targets, whilst growing and retaining existing clients through the delivering of exceptional customer service.

Key Responsibilities:

• Generates profitable new business within the local market in order to exceed set targets.
• Manages the entire sales cycle from lead/enquiry development, negotiation to close.
• Drives revenue for the business centre by effectively and consistently selling all products
• Retains and develops existing client relationships that result in new business leads and maximising client revenue potential.
• Pro-actively self generates leads & effectively manages the pipeline generated through marketing.
• Keeps abreast of the local market by attending networking events and building strong channel relationships with commercial brokers.
• Maximizes  retention  and  occupancy  of  the  centre  by  retaining  existing  clients  and  proactively managing the renewal and expansion process.
• Accountability for Centre profitability, Centre performance and the Centre’s success
• Ensures the centre team is delivering exceptional customer service and client’s needs are handled effectively and efficiently.
• Conducts meetings to brief the team on daily workflow, prioritizing and delegating to the centre team in order to meet deadlines and customer needs.
• Clear communication of centre performance on a regular basis and setting individual targets and team objectives.
• Builds, manages, motivates and develops the centre team and their performance
•  Responsible for recruiting, inducting, training, managing, motivating and developing centre team.

Key Requirements

• Bachelor’s degree in Business or Hospitality
• Previous experience within a similar sales role.
• Previous experience within serviced office or other service related industry.
• Proven experience of preparing and managing budgets, utilising Profit and Loss reports to control budgets and take corrective action as required.
• Professional and clear communication skills coupled with the ability to network at high level and build strong business relationships.
• Proven evidence of objection handling, prospecting and negotiation skills.
• Proven success in achieving new business sales and ability to meet and exceed targets.
• Proven success in selling service solutions through direct sales within a business-to-business sales environment
• Previous experience of managing and motivating teams to consistently deliver high performance.
• Prior experience of account management and issue resolution.