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  • Posted: Nov 24, 2022
    Deadline: Dec 5, 2022
  • Corporate Staffing Services is a leading recruitment agency in Kenya providing complete recruitment services. In the last ten years we have been partners to local and foreign businesses looking to hire Kenyan professionals. We have recruited for diverse clients in different sectors and industries.
    Read more about this company


    General Manager – GM

    Key Responsibilities.

    • Improve operational management systems, processes and best practices to ensure efficiency and effectiveness.
    • Help the organization’s processes remain legally compliant, ensure all legal and regulatory documents are filed and monitor compliance with laws and regulations.
    • Oversee the Finance, Operations ,Humans Resource and IT departments and conduct regular meetings with Department Heads to ensure that priorities are clear and coordination is excellent and negotiate operational objectives and performance goals.
    • Find ways to increase quality of customer service and implement best practices across all levels.
    • Manage, grow, and scale up the microfinance operations.
    • Develop and formalize the operations toolkit for the client organisation, based on own experience/expertise, industry research, global best practices, and alignment with organization’s strategic objectives.
    • Perform quality controls and monitor business operations through KPIs & achievable targets.
    • Ensure that there are appropriate systems, processes and tools, including branch operations, to support the effective execution of the company’s business operations.
    • Contribute to the industry’s work on microfinance operations best practices, disseminate organization’s lessons learned across the industry and to key internal/external stakeholders.
    • Ensure the Department Heads evaluate and take actions that are consistent with the overall strategy which will lead to high performance.
    • Advise the board on strategic business development and key corporate planning issues and make recommendations on major business decisions.
    • Keep the board informed about business activities, potential threats, opportunities, and recommended actions.
    • Responsible for the development and launch of new products and assist the team in conducting periodic reviews and analyses of new products. 
    • Strive to achieve Company ‘s financial and operating goals and objectives. 
    • Run the annual planning/budgeting process. 
    • Ensure adherence to the annual budget and build an organizational culture based on performance by communicating rewards and consequences.
    • Ensure effective internal controls are in place and ensure compliance with applicable regulatory laws and rules for financial and tax reporting. 


    • A strong business driver, with a Degree in Business Management, Banking, Finance, or other relevant fields.
    • 7 – 10 years experience in the Finance/Lending sector, 4 of which should have been in a managerial role.
    • Specialized training in SME lending, or micro-credit.
    • Thorough knowledge and experience of the lending regulatory framework
      Proven leadership and business growth abilities.
    • Strong interpersonal, communication, and customer service skills.
      A strong business understanding and an appreciation of financials.
    • Demonstrated ability to create partnerships to deliver integrated solutions to clients, and increase revenue lines.

    Method of Application

    If you are up to the challenge, possess the necessary qualifications and experience; please send your CV only quoting the job title on the email subject (General Manager (GM) – Microfinance) to  by 5th December 2022.

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