General Manager - Metropol Credit Management Services at Metropol Corporation Ltd

JOB PURPOSE

The holder of the position is responsible for the achievement of profitability and growth of the collections and investigations business

 REPORTS TO

Group Managing Director

DIRECT REPORTS

• Production Manager
• Portfolio Manager

KEY RELATIONSHIPS

Internal – Executive Team: GMD & CEO, Senior Management Team, Productivity Evaluation Committee, Regulatory & Compliance Committee.

External – Relevant top-level contacts for all clients, professional colleagues, and the wider community.

 Duties and Responsibilities

• Generate collection and investigation business strategies to be implemented to achieve growth and profitability.
• Evaluate department and individual team performance and recommend appropriate intervention strategies.
• Lead execution of strategies in a highly effective and efficient manner to achieve high productivity.
• Supervise and Manage collection and investigation operations.
• Overseeing and directing all administrative functions to achieve high customer satisfaction and a smooth flow of work.
• Formulating operating Policies, procedures, and standards to control quality and quantity of work.
• Leading teams to achieve high motivation and morale of the employees.
• Review internal and external market information/feedback so as to identify new opportunities to increase the number of products and customers, achieve high quality of service, and increase the revenues generated
• Review and lead modifications to existing products so as to respond and meet customer needs

SKILLS, COMPETENCIES, QUALIFICATIONS & EXPERIENCE

Educational & Professional Qualification

• MBA/MSC in any business related field.
• Bachelor's degree in any business-related course.
• Certified by the Chartered Institute of Credit Management.
• Basic knowledge in accounting.
• Working knowledge of sales and marketing.

Key Competencies

• A minimum of 5 years working experience in Credit Management or in a similar role, in senior management position.
• Credit Management
• Marketing
• Selling Skill
• People Management & Supervisory skills
• Leadership & Presentation skills.
• People Management,
• Business Development
• Strategic Thinking,
• Business Acument,
• Sales & Marketing,
• Leadership Skills,
• Emotional Intelligence