General Manager, Utalii Hotel at Kenya Utalii College

Job description

Duties and responsibilities at this level will entail:

• Provide leadership in the preparation and control of the hotel budget in terms of both revenues and expenditures to ensure that it is within the approved allocation.
• Spearhead the development of strategies to maximize hotel performance through the effective management of customer needs and exploring new opportunities/markets.
• Spearhead sound financial management of the hotel through controlling expenditures, cash flows (payables & receivables) and instituting effective control systems to achieve the hotel’s financial obligations.
• Provide leadership in the development and implementation of the hotel’s strategic plan order to achieve the hotels’ goals.
• Provide leadership in the development and implementation of the hotels’ work plan to ensure smooth cohesion of services provided in an effort to achieve customer satisfaction.
• Spearhead the preparation of financial reports for management that clearly explains operational effectiveness, trends and variances to monitor financial status of the hotel.
• Approve all hotel expenditure and payments to facilitate the smooth running of the hotel through controlling the budgets.
• Provide technical input in development, implementation and review of the College’s strategic plan, vision, mission and objectives.
• Provide strategic leadership in establishing, nurturing, and strengthening collaborations and partnerships with Government agencies, development partners, the private sector, and other key stakeholders to enhance synergy, resource mobilization, and effective delivery of the Department’s mandate.
• Provide strategic leadership in the formulation, implementation, monitoring, and review of the Department’s annual budgets, procurement and disposal plans, performance contracts, and annual reports to ensure prudent resource utilization, operational efficiency, and alignment with the College’s strategic priorities and governance frameworks.
• Provide strategic leadership in supervising, coaching, mentoring, and developing staff to foster a high-performing, motivated, and ethical workforce that effectively delivers on the Department’s mandate.
• Provide strategic leadership in the formulation, implementation, monitoring, and continuous improvement of the Department’s risk management policies and frameworks to ensure robust systems for accountability, enterprise risk management, and business continuity.
• Provide strategic leadership in the development, implementation, and periodic review of the Department’s Citizen Service Delivery Charter to enhance accountability, transparency, and service excellence in addressing stakeholder needs and expectations.
• Foster and entrench a conducive corporate culture that upholds ethical conduct, integrity, professionalism, and good governance within the Department, in line with the Constitution of Kenya, 2010, and the College’s core values.
• Provide leadership in the development and implementation of corruption prevention and mitigation strategies in the Department.
• Spearhead the implementation of principles of Corporate Governance, relevant national policies, guidelines and directives within the Department.
• Provide strategic leadership in managing public complaints resolution, information access requests, and public awareness initiatives to enhance transparency, stakeholder engagement, and public confidence.
• Provide leadership in the maintenance of product and service quality standards through conducting periodic evaluations and investigating customers complaints to achieve customer satisfaction.
• Establish and maintain a pro-active human resource function to ensure employee motivation, training and development, wage and benefits, administration and compliance with established labour regulations.
• Provide leadership in ensuring that the statutory requirements needed to operate a hotel are complied with in order to adhere to the regulations required for operating a hotel establishment.
• Spearhead good safety practices of employees and guests by overseeing the maintenance of proper emergency and security procedures.
• Establish and maintain applicable preventive maintenance programs to protect the physical assets of the hotel.
• Facilitate training of students on practical attachment at the hotel to improve their skills.
• Provide strategic oversight and management of all Department activities to ensure effective coordination, operational efficiency, and smooth execution of its mandate.
• Provide leadership to staff and chairs the Department’s meetings.
• Spearhead the preparation and submission of periodic reports in the Department.
• Responsible for the implementation of College’s resolutions and audit recommendations within the Department.
• Provide regular, thorough and prompt communication to the Department staff on key technical, financial and administrative matters.
• Articulate issues relating to College’s mandate in national and regional stakeholders forums.
• Appraise the direct reports.
• Approving the Department’s budget and expenditure.
• Approving Department’s annual procurement and assets disposal.
• Leading the Department’s Resource mobilization.

Person Specifications

For appointment to this position, an officer must have:

• Master’s degree in hospitality or its equivalent from a recognized institution.
• Bachelor’s degree in relevant field.
• Fifteen (15) years relevant working experience five (5) of which must be in a management position.
• Leadership course lasting not less than four (4) weeks.
• Membership of professional body (where applicable).
• Meets requirements of chapter six of the constitution.
• Demonstrated results in work performance.
• Knowledge of Hotel Information System.