General Support - Assistant Safe Haven Matron at Danish Refugee Council

Overall purpose of the role: 

• The General Support – Assistant Safe Haven Matron's main role will be general management of the Safe Haven where the survivors of gender Based Violence (Women and children) facing imminent risks are referred and accommodated. She will liaise closely with the GBV officer and other program staff on the implementation and documentation of programme activities in the Safe Haven as per the donor requirements.

Duties & Responsibilities: Responsibilities: 

• Assist the matron in documentation and storage of client’s records during their admission/discharge by following the laid down procedures as per the SOPs.
• Ensure confidentiality of the residents information at all times.
• Ensure that the residents are allocated shelter, have access to food, core relief items and facilitated to get medical care.
• Oversee overall cleanliness of the Safe Haven by allocating duties to the residents.
• Ensure that the women are fully engaged in capacity building activities provided at the Safe Haven.
• Involved in resolving any conflicts that may arise among the residents.
• Ensure that the children access educational services and play facilities availed to them.
• Manage and monitor appropriate use of Safe Haven supplies and assets.
• Maintain appropriate documentation and reporting tools and revise them regularly as per the changes in the program.
• Prepare and share weekly updates on progress at the Safe Haven with the supervisor.
• Meets regularly with the protection and community services units to report progress and challenges in the Safe Haven programme. 
• Liaise with referring agency for case follow up.
• Maintains contact with the field safety and security personnel to report incidents of insecurity.
• Works collaboratively with staffs extending counseling services to the residents.
• Ensures services are offered in a professionals and ethical manner.
• Ensure HAP has been mainstreamed in all activities and decisions implemented at the Safe Haven.
• Ensure prudent use of the financial resources allocated to the Safe Haven by continuously tracking the expenditure.
• Participate in the proposal and budget development for Safe Haven related activities.

Experience and technical competencies:  

• 5 years experience in providing psychosocial counselling in a refugee context.
• Fluent in written and spoken English and Swahili. Fluency in Somali language will be an added advantage.
• Good team player; able to take direction and work collaboratively with others.
• Excellent written and verbal communication skills, including empathic listening.
• Ability to communicate in a highly professional manner with clients, community members and professional partners.
• Able to complete required reporting and documentation within the set deadlines.
• Highly motivated, creative, and compassionate person who is dedicated to ensuring that models of best practice are utilized.    
• Able to uphold high ethical and professional standards.
• Able to maintain the highest levels of confidentiality.
• Problem solving and conflict resolution skills.
• Ability to work in a challenging environment.
• Ability to promote the values of equality, non-discrimination, and human rights for all.

Education

• Higher Diploma or Degree in Psychology, Social Work or other Social Science related field.

Language: 

• Fluency in written and spoken English essential. Fluency in Somali language will be an added advantage.

Key stakeholders: (Internal and External)

• GBV department, Protection Unit (Vol-rep, SCOPE), Livelihoods Unit.
• Local government authorities, Other NGOs and Donors