Global Designer at Educate!

Experiments Management

• Identify and test different pedagogical methods to determine the best fit for achieving different program outcomes (ex. teaching v/s coaching v/s mentoring)
• Identify and assess design features in tech-based learning experiences through A/B testing and user journey mapping
• Generate hypotheses from data on user interaction and suggest trial designs to test these hypotheses
   

Global Design Function - Rwanda

Program Design, Development, and Management

• Support strategy implementation across all the programs and product lines (youth business competitions, virtual mentorships, and other product lines).
• Support program teams in the design of technology-enabled distance learning solutions that are responsive to the user journey and experience
• Design blended learning experiences that combine automated content delivery (through technology i.e. robocalls, SMS), and human interaction (phone calls, human to human SMS interactions, in-person teaching)
• Lead planning, management and implementation of design needs in Rwanda in collaboration and coordination with the strategist and other departments.
• Lead product design quality assurance and reporting
• Build team capacity to support design development through structured coaching and mentoring, to build internal design capacity and develop a pipeline of talent.
   

Global Design Function - Out of School Youth Program, Uganda

• Manage the design and experiments process
  • Manage design for the Out of School Youth (OoSY) Product to optimize the user experience and adhere to the design process in the development and approval of all related materials for learners, trainers, mentors and staff.
  • Manage pilots and experiments for design and implementation of program strategy ensuring changes to program design are informed by data and user feedback
  • Lead product design quality assurance and reporting
  • Work closely with the OoSY Director of Program Implementation to ensure that price constraints are integrated into program design
• Coach and support the design and training teams
  • Support the design and training teams in the application and use of user-experience design for product development
  • Support the design and training teams in data-driven decision making within the training environment
  • Conduct regular check-ins with design team members
  • Coach and manage design team members to build capacity, achieve results and develop professionally

Qualifications

• Experience in program/product development - either product, (user) experience or education design- or research & development for product development
• Knowledge and experience in designing and implementing behavioral change
• Understanding and application of human-centered or iterative design approaches
• Engaging and interactive communicator with passion for coaching team members
• Highly strategic thinker
• Collaborative, data-oriented approach to problem solving
• Fits our Five Cultural Tenets (see What is Educate! About? below); Learn more by looking at Educate!'s culture deck here
   

What Is Educate! About?

We're ambitious. Are you? Educate! is growing fast, so new opportunities are opening up and expanding all the time. We're inspired by people with drive, and we love to help them reach their full potential. We expect everyone at Educate! to contribute above and beyond their job description, grow their skills, and advance their careers, and we are committed to supporting our staff members on that journey.

• We Put Youth First - The youth we serve come first. Always. In everything. That means we wake up thinking of ways we can serve youth even better and get the highest impact out of every dollar that we spend. It means Educate! doesn't own a single vehicle, because we'd rather take the bus if it means one more student can participate. It means making every decision like the future depends on it — because if we get our way, it does.
• We Are Always Learning - When you work at Educate!, educating yourself is part of your job too. We encourage every employee to find the best book on management; share the latest article on graphic design; bring in your favorite college mentor; or meet the researcher pushing the edge of the field. We are always thirsty for knowledge and love to share.
• We Only Solve a Problem Once - We are allergic to band-aids so we love the person who brings the new system to solve the problem for good, even problems we haven't recognized yet.
• We Are Flexible - We thrive on change — we're driving it. We are growing every day, so we have to adapt quickly to meet new challenges, and our team keeps up.
• We Exceed Expectations - We assume we can achieve the impossible because we already have, year after year. We want our staff to create their own challenges, ask the toughest questions, and dream scary big!

Every person at Educate! — from interns to the executive director — is evaluated by how they live up to these five cultural tenets. They are at the core of how we achieve our mission and why we work as well as we do.

Educate is committed to providing an inclusive and welcoming environment for all who interact in our community. In creating this environment, we encourage people from a variety of cultures, backgrounds and life experiences to join our diverse team.