Group/Credit Life Administrator at APA Life Assurance Company Ltd

KEY PRIMARY RESPONSIBILITIES

• Preparing Policy documents, certificates, endorsements, and other official company documents in line with the company’s underwriting manual
• Authorize debit notes, certificates, and endorsements as per the authorization framework
• Address inquiries and feedback from clients within the timeline stipulated in the service charter/and or SLAs signed with respective clients
• Observe strict adherence to cash and carry rule and/or company credit control policy and escalate exceptions
• Address reconciliation issues in liaison with the finance department and the client/intermediary
• Responding to internal and external audit queries and implementing recommendations
• Comply with statutory, regulatory, and internal control processes at the business units
• Responsible for timely renewal invitations, processing of payments, and renewal confirmation as per company guidelines
• Maintaining accurate records in the EDMS and confidential maintenance of medical examination reports and up-to-date records on follow-up of medical requisitions, premiums, PIN numbers, and renewal confirmations as per the set timelines
• Participating in company CSR and brand-building activities in liaison with other departments
• Identify and prepare commission statements on a weekly basis
• Retention of the existing business and new business

ACADEMIC QUALIFICATIONS

• Bachelor’s degree in Insurance/Actuarial Science or an equivalent

JOB SKILLS AND REQUIREMENTS

• Interpersonal and Communication skills
• Time management skills
• Good negotiation skills

PROFESSIONAL QUALIFICATIONS

• Progress in IIK Diploma or CII Diploma

EXPERIENCE

• At least 3 years of relevant experience
• Experience in Pension business administration is an added advantage