Group Supply Chain Performance Monitoring And KPI Reporting Manager at Equity Bank Kenya

THE KEY RESPONSIBILITIES (DUTIES)

• Performance Monitoring Framework Design & Implementation
• Lead the design and implementation of comprehensive performance monitoring frameworks for all supply chain functions across the Group and its Subsidiaries.
• Support the development of clear objectives and KPIs.
• Define critical KPIs, metrics, and data collection methodologies.
• Support the development of KPIs that will be cascaded to the subsidiaries for standardized adoption.
• Establish clear standards for data integrity and reporting consistency across all tiers and geographies.
• KPI Reporting & Dashboard Management
• Oversee the continuous update and maintenance of Tier 1–5 KPI dashboards, ensuring accuracy, relevance, and visual clarity.
• Analyze performance trends, identify red and amber KPI flags, and collaborate with Heads of Supply Chain and relevant stakeholders for root cause analysis and resolution.
• Compile comprehensive summary reports, performance visuals, and executive-level board pack inputs to support Visual Management and Meeting Cascade (VM+MC) and strategic reviews.
• Balance Scorecard Development Support
• Responsible for supporting the team to develop their balance scorecards, aligning individual and team objectives with broader supply chain goals.
• Supply Chain Maturity Assessment & Development
• Develop supply chain maturity assessment frameworks tailored to the Group’s strategic objectives and operational context.
• Track the closure of maturity gaps identified through assessments.
• Support the Group Heads in tracking and closing out their maturity gaps, providing guidance and coordinating necessary resources.
• Transformation Roadmap Support & Rollout
• Support the development and roll out of the supply chain transformation roadmap, ensuring alignment with performance and maturity objectives.
• Monitor progress of transformation initiatives against defined milestones and objectives.
• Standard Work & Role Card Development and Maintenance
• Responsible for the development and maintenance of Standard Works, ensuring they are comprehensive, up-to-date, and accessible.
• Support the development of Role Cards, clearly defining responsibilities and linkages to Standard Works.
• Collaborate with teams to embed performance monitoring requirements into Standard Work processes and role cards.
• Identify opportunities to optimize reporting processes, leveraging automation and digital tools to enhance efficiency and accuracy.
• Training & Capability Development Support
• Responsible for training needs assessments submission and tracking the accrual of Continuous Professional Development (CPD) hours for the team.
• Support the development of the training needs assessment, identifying key skill gaps and training requirements within the supply chain function.
• Data Integrity & Document Management
• Establish and maintain structured repositories for performance data, reports, governance frameworks, maturity assessment documentation, Standard Works, and Role Cards, ensuring version control and data reliability.
• Drive efforts to ensure reporting, assessment, and operational tools and templates are up to date and consistently applied across the Group and its Subsidiaries.
• Continuous Improvement Loop & Insights
• Integrate performance monitoring insights and maturity assessment findings into Continuous Improvement (CI) loops, supporting the identification and categorization of losses.
• Participate in structured Gemba walks to log observations and gather qualitative feedback that informs performance analysis and maturity progression.
• Stakeholder Management & Mapping
• Lead stakeholder identification and mapping at subsidiary and group level for performance monitoring, maturity assessments, training initiatives, and transformation initiatives.
• Foster strong collaborative relationships with key stakeholders to drive adoption and ensure data accuracy.
• Governance Meeting Integration & Support
• Provide strategic support for governance meetings (Tier 1–5), ensuring performance data, maturity progress, and relevant operational insights are accurately presented and actionable insights are derived.
• Guide the effective tracking and closure of performance-related action points, ensuring accountability and follow-through.
• Integrated Governance Rollout Support
• Provide expert support and guidance during the Integrated Governance Rollout Phases (Prerequisites & Assessments, Leadership Team Immersion, Subsidiary Preparation, Installation & Rollout), particularly concerning performance data capture, tracking, reporting, and maturity integration.
• Assist in documenting readiness assessments, tracking workshop attendance, and compiling inputs for backfill planning and maturity assessments.

ACADEMIC QUALIFICATIONS AND CERTIFICATIONS

Must-Haves:

• Bachelor’s degree in Data Science, Computer Science, Statistics, Mathematics, Business Administration, Project Management, Operations Management, Finance, Human Resources, or a related highly quantitative field.
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word).

Nice-to-Haves:

• Master’s Degree (e.g., MBA, Master's in Data Science, Data Analytics, Supply Chain Management, or Organizational Change Management/Development).
• Certification or training in Project/Program Management (e.g., PMP, PRINCE2 Practitioner, PgMP).
• Basic certification in Lean or Six Sigma (Yellow Belt or Green Belt).
• Practical skills in Graphic Design (e.g., Canva, Adobe Illustrator, or similar) for advanced visual reporting.
• Advanced Tableau certifications (e.g., Tableau Certified Professional).
• Advanced certification in Power BI or other leading Business Intelligence tools.
• Certifications in Python or R for Data Science.
• Exposure to AI Landscape (native understanding/experience).
• Certification in a recognized supply chain maturity model (e.g., SCOR, CMMI for Services).
• Certification in Change Management (e.g., PROSCI).