Fresh Openings at Equity Bank Kenya

THE KEY RESPONSIBILITIES (DUTIES)   

• Product Strategy & Ownership  
• Define and execute the product roadmap for fraud, GRC, and AML platforms aligned with Equity Group’s Africa Recovery and Resilience Plan (ARRP).  
• Drive adoption of AI/ML-based fraud detection and behavioral analytics using NetGuardians.  
• Lead the implementation of ServiceNow GRC modules for policy management, risk assessments, and audit automation.  
• Ensure alignment with regional regulatory frameworks (e.g., CBK, BoU, RURA, FATF, GDPR).  
• Solution Design & Delivery  
• Translate regulatory and operational risk requirements into scalable product features.  
• Oversee deployment of transaction monitoring, sanctions screening, and case management systems.  
• Collaborate with compliance, legal, and cybersecurity teams to ensure end-to-end coverage of risk controls.  
• Ensure solutions are secure, auditable, and scalable across multiple jurisdictions. • Agile Product Management  
• Manage product backlog, sprint planning, and release cycles in an Agile environment.  
• Write user stories and acceptance criteria for fraud, GRC, and AML use cases.    
• Track KPIs such as fraud detection rate, false positive reduction, and compliance SLA adherence.    
• Stakeholder Engagement    
• Partner with Risk, Compliance, Internal Audit, and IT to align product features with business needs.    
• Lead change management efforts including training, documentation, and stakeholder onboarding.    
• Engage with external vendors (e.g., NetGuardians, ServiceNow) and regulatory bodies.   
• Innovation & Continuous Improvement    
• Stay current with global trends in financial crime, RegTech, and digital risk.    
• Evaluate and drive implementation of AI/ML models for anomaly detection and predictive risk scoring.  
• Foster a culture of proactive risk management and continuous improvement.  

CORE  ACCOUNTABILITIES AND DELIVERABLES    

• Define and maintain a clear product vision and roadmap for Banking & Financial Services specific automation and AI product roadmap.  
• Act as the primary liaison between business units, IT, and development teams to gather, validate, and prioritize user requirements.  
• Product roadmap for fraud, GRC, and AML platforms.  
• Documented user stories, risk control matrices, and compliance workflows.  
• Governance frameworks for risk and compliance automation.  
• Reports on fraud trends, risk posture, and regulatory compliance.  

KEY TECHNICAL AND LEADERSHIP COMPETENCIES REQUIRED FOR SUCCESS IN THE ROLE  

• Proficiency in managing the full product lifecycle: discovery, design, development, testing, deployment, and iteration.  
• Expertise in NetGuardians, ServiceNow GRC, and AML platforms is a plus  
• Strong understanding of fraud typologies, regulatory frameworks, and risk management.  
• Experience with Agile methodologies (Scrum, SAFe).  
• Familiarity with data privacy laws (e.g., GDPR, DPDP Act) and cybersecurity standards.  
• Strong analytical, communication, and stakeholder management skills.  

EXPERIENCE REQUIREMENTS     

• Overall industry experience of 8+ years.  
• 6+ years in Product Management, with 3+ years in fraud, GRC, or AML domains.  
• Proven experience delivering risk and compliance solutions in banking or financial services.  

 ACADEMIC QUALIFICATIONS AND CERTIFICATIONS    

• Bachelor’s/ Master’s degree Computer Science, Engineering, or related field (or equivalent experience).  
• Master’s in Computer Science, Risk Management, Law, or related field.  
• Certifications in Product Management, Change Management, Agile methodologies including but not limited to /Scrum/SAFe certifications is a plus.  
• Certifications in GRC, AML (e.g., CAMS), or ServiceNow are a plus.  

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Responsible for creating, implementing, and evaluating communication and advertising strategies to ensure effective and consistent messaging both internally and externally. The role is essential in maintaining a positive image of the bank, fostering strong relationships with stakeholders, and effectively conveying the bank's mission, values, and achievements. This position reports to the Director, Communications.

Key Accountabilities

Communication Management

• Developing Communication Strategies: Creating comprehensive communication strategies aligned with the organization's goals and objectives. These strategies may encompass various elements such as media relations, public relations, social media, internal communications, and more.
• Crafting Content: Liaise with internal resources and communication agencies to produce high-quality written and visual content for various communication channels, including websites, blogs, social media, newsletters, reports, and presentations.
• Internal Communications: Facilitate effective communication within the organization, ensuring that employees are well-informed about important updates, initiatives, and developments. This involves creating internal newsletters or using communication tools and platforms.
• Brand Management: Ensure that all communication materials and messages align with brand guidelines and maintain consistency in branding across different platforms.
• Monitoring and Analysis: Track the effectiveness of communication strategies and campaigns, using metrics and analytics to measure success and make data-driven improvements.
• Stakeholder Engagement: Identify key stakeholders and develop tailored communication approaches to engage and maintain positive relationships with them.
• Event Management: Support the planning and execution of communication-related events, such as product launches, press conferences, trade shows, and corporate gatherings.
• Media Monitoring: Keep abreast of industry trends, competitor activities, and relevant news to identify opportunities and potential risks for the organization.
• Budget Management: Tracking the communication budget spend and preparing ROI reports.

Advertising Management

• Developing advertising plans to ensure that the impact is as per the target impact.
• Collaborating with client departments to establish the goals and specifications for each advertising campaign.
• Develop and monitor the advertising budget and seek approval for any changes.
• Obtaining market insights on products, channels and impact to advise on any required reviews on advertising strategy.
• Develop and review advertisement content and designs to align to objectives and brand standards.
• Work with Supply chain department in onboarding service providers and negotiating contracts for advertising initiatives.
• Overseeing and managing timelines and budgets for advertising campaigns to establish the impact and learnings.
• Conduct brainstorming sessions with teams to develop campaign concepts, ideas and briefs for external service providers.

Qualifications

Education and experience

• Bachelor's degree in a communication-related field or commerce in advertising.
• A strong understanding of communication and/or advertising principles and practices – emerging trends, competitor practices, etc.
• 7 years of experience in managing communication in dynamic corporate set up with multiple brands or business entities with exposure to advertising management and a track record of developing & implementing communication and media campaigns.
• Knowledge about communication, advertising and brand marketing gathered from commercial media practice or through a PR/Communications agency.
• Demonstrated ability to design and deploy communication content, campaigns and media monitoring.

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THE KEY RESPONSIBILITIES (DUTIES)

• Performance Monitoring Framework Design & Implementation
• Lead the design and implementation of comprehensive performance monitoring frameworks for all supply chain functions across the Group and its Subsidiaries.
• Support the development of clear objectives and KPIs.
• Define critical KPIs, metrics, and data collection methodologies.
• Support the development of KPIs that will be cascaded to the subsidiaries for standardized adoption.
• Establish clear standards for data integrity and reporting consistency across all tiers and geographies.
• KPI Reporting & Dashboard Management
• Oversee the continuous update and maintenance of Tier 1–5 KPI dashboards, ensuring accuracy, relevance, and visual clarity.
• Analyze performance trends, identify red and amber KPI flags, and collaborate with Heads of Supply Chain and relevant stakeholders for root cause analysis and resolution.
• Compile comprehensive summary reports, performance visuals, and executive-level board pack inputs to support Visual Management and Meeting Cascade (VM+MC) and strategic reviews.
• Balance Scorecard Development Support
• Responsible for supporting the team to develop their balance scorecards, aligning individual and team objectives with broader supply chain goals.
• Supply Chain Maturity Assessment & Development
• Develop supply chain maturity assessment frameworks tailored to the Group’s strategic objectives and operational context.
• Track the closure of maturity gaps identified through assessments.
• Support the Group Heads in tracking and closing out their maturity gaps, providing guidance and coordinating necessary resources.
• Transformation Roadmap Support & Rollout
• Support the development and roll out of the supply chain transformation roadmap, ensuring alignment with performance and maturity objectives.
• Monitor progress of transformation initiatives against defined milestones and objectives.
• Standard Work & Role Card Development and Maintenance
• Responsible for the development and maintenance of Standard Works, ensuring they are comprehensive, up-to-date, and accessible.
• Support the development of Role Cards, clearly defining responsibilities and linkages to Standard Works.
• Collaborate with teams to embed performance monitoring requirements into Standard Work processes and role cards.
• Identify opportunities to optimize reporting processes, leveraging automation and digital tools to enhance efficiency and accuracy.
• Training & Capability Development Support
• Responsible for training needs assessments submission and tracking the accrual of Continuous Professional Development (CPD) hours for the team.
• Support the development of the training needs assessment, identifying key skill gaps and training requirements within the supply chain function.
• Data Integrity & Document Management
• Establish and maintain structured repositories for performance data, reports, governance frameworks, maturity assessment documentation, Standard Works, and Role Cards, ensuring version control and data reliability.
• Drive efforts to ensure reporting, assessment, and operational tools and templates are up to date and consistently applied across the Group and its Subsidiaries.
• Continuous Improvement Loop & Insights
• Integrate performance monitoring insights and maturity assessment findings into Continuous Improvement (CI) loops, supporting the identification and categorization of losses.
• Participate in structured Gemba walks to log observations and gather qualitative feedback that informs performance analysis and maturity progression.
• Stakeholder Management & Mapping
• Lead stakeholder identification and mapping at subsidiary and group level for performance monitoring, maturity assessments, training initiatives, and transformation initiatives.
• Foster strong collaborative relationships with key stakeholders to drive adoption and ensure data accuracy.
• Governance Meeting Integration & Support
• Provide strategic support for governance meetings (Tier 1–5), ensuring performance data, maturity progress, and relevant operational insights are accurately presented and actionable insights are derived.
• Guide the effective tracking and closure of performance-related action points, ensuring accountability and follow-through.
• Integrated Governance Rollout Support
• Provide expert support and guidance during the Integrated Governance Rollout Phases (Prerequisites & Assessments, Leadership Team Immersion, Subsidiary Preparation, Installation & Rollout), particularly concerning performance data capture, tracking, reporting, and maturity integration.
• Assist in documenting readiness assessments, tracking workshop attendance, and compiling inputs for backfill planning and maturity assessments.

ACADEMIC QUALIFICATIONS AND CERTIFICATIONS

Must-Haves:

• Bachelor’s degree in Data Science, Computer Science, Statistics, Mathematics, Business Administration, Project Management, Operations Management, Finance, Human Resources, or a related highly quantitative field.
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word).

Nice-to-Haves:

• Master’s Degree (e.g., MBA, Master's in Data Science, Data Analytics, Supply Chain Management, or Organizational Change Management/Development).
• Certification or training in Project/Program Management (e.g., PMP, PRINCE2 Practitioner, PgMP).
• Basic certification in Lean or Six Sigma (Yellow Belt or Green Belt).
• Practical skills in Graphic Design (e.g., Canva, Adobe Illustrator, or similar) for advanced visual reporting.
• Advanced Tableau certifications (e.g., Tableau Certified Professional).
• Advanced certification in Power BI or other leading Business Intelligence tools.
• Certifications in Python or R for Data Science.
• Exposure to AI Landscape (native understanding/experience).
• Certification in a recognized supply chain maturity model (e.g., SCOR, CMMI for Services).
• Certification in Change Management (e.g., PROSCI).

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Role Purpose:

• To support in the design, implementation, and maintenance the overarching governance framework for the Group's supply chain operations, ensuring alignment with strategic objectives, risk management principles, and operational efficiency across all subsidiaries and Process-Centric Teams (PCTs).

Key Responsibilities:

• Supply Chain Governance Framework Development: Support in the development and maintenance of a robust governance framework for supply chain processes, including policies, procedures, and standards aligned with organizational objectives and industry best practices.
• Policy & Procedure Development and Management: Lead the creation, review, and update of all supply chain policies, procedures, and guidelines, ensuring they are comprehensive, clear, and easily accessible. This includes supporting the development of policies for all 10 PCTs in supply chain and for all subsidiaries and supporting the development of procedures for these areas.
• Committee Charters and Terms of Reference Development: Support the development of committee charters and terms of reference for supply chain governance bodies and forums, ensuring clarity of purpose, scope, and operational guidelines.
• Standardization & Best Practices: Drive standardization of supply chain policies and systems across the Group, identifying and implementing industry best practices to enhance efficiency and control.
• Contract Governance Support: Support the governance aspects of contract management in supply chain, including the development of policies and procedures related to contract lifecycle, performance monitoring, and compliance with contractual terms.
• Framework Implementation & Adoption: Oversee the effective implementation and adoption of the governance framework across all subsidiaries and PCTs, providing guidance and support.
• Stakeholder Engagement and Advocacy: Collaborate closely with internal stakeholders in internal controls and compliance, risk, audit, corporate governance and legal to ensure the governance framework addresses their needs and concerns.
• Act as an advocate for robust supply chain governance, promoting a culture of compliance and continuous improvement throughout the organization.
• Continuous Improvement: Proactively identify opportunities for continuous improvement within the supply chain governance framework, incorporating lessons learned from audits, risk assessments, and regulatory changes.

Qualifications

Desired Experience and Qualifications.

Number of Years:

• Significant experience advising on legal aspects related to policies.
• Must-have: 3+ years in supply chain management with a focus on governance, compliance, or process improvement roles.
• Ideal: 3+ years in a dedicated supply chain governance framework role.
• Experience in multi-national or multi-subsidiary organizations.

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Key Responsibilities / Deliverables: 

• Supply Chain Risk Governance & Frameworks
• Lead the group-wide supply chain risk framework, ensuring consistent application across 6 subsidiaries (EBCDC, EBKL, EBTZ, EBSS, EBRW, EBUG) and alignment with enterprise risk appetite.
• Establish subsidiary-specific governance committees to escalate risks (e.g., regional disruptions, local regulatory non-compliance).
• Collaborate with Process-Centric Teams (PCTs); Administration, Procurement, Warehouse & Logistics, etc. to embed risk policies into their workflows.
• Risk Identification, Assessment, and Reporting
• Enterprise-Wide Risk Assessments
• Conduct group-level risk assessments across all 10 Process-Centric Teams (PCTs), aligning risks to the 17 principle risk types.
• Oversee Control Self-Assessments (CSTs) and Key Risk Indicators (KRIs) tailored to each PCT’s operations.
• Risk Register Development & Maintenance
• Develop and maintain Subsidiary-specific risk registers (EBKL, EBRW, etc.) tracking exposures per PCT.
• Consolidated group-wide registers mapping risks across all 6 subsidiaries.
• Ensure registers are updated as per set cadence with mitigation progress.
• Monitoring & Challenge
• Actively monitor and challenge PCT leaders (Procurement, Logistics, HSE, etc.) on:
• Emerging risks.
• Cross-subsidiary dependencies.
• Validate mitigation plans are actionable, resourced, and time-bound.
• Reporting & Escalation
• Deliver monthly risk reports to the Head of Supply Chain Governance & Processes, including:
• Heat maps ranking risks by likelihood/impact.
• Subsidiary-specific control gaps.
• Regulatory exposure dashboards.
• Incident Management & Scenario Analysis
• Oversee incident response for supply chain disruptions, ensuring root cause analysis.
• Lead scenario planning for subsidiary-specific risks.
• Develop PCT-specific readiness checklists and Control Self-Assessments (CSTs).
• Risk in Projects & Change Management
• Provide risk oversight for supply chain initiatives (e.g., outsourcing, nearshoring, digital transformation).
• Embed risk considerations into workflows and strategic decisions (e.g., supplier onboarding, cost vs. risk trade-offs).
• Evaluate risk exposures of prospective procurements 
• Partner with Governance & Processes PCT to develop group-wide risk thresholds for project approvals.
• Track post-implementation risk metrics
• Stakeholder Engagement & Culture
• Act as the primary liaison for supply chain risk with internal teams and external partners (suppliers, regulators) on behalf of the Head of Supply Chain Governance And Processes.
• Promote a risk-aware culture through training, workshops, and advisory support for business units.

Qualifications

Experience Must-Haves:

• 8+ years in supply chain risk management, with at least 5 years in a group/regional -level role overseeing multiple countries/subsidiaries/business units.

Proven experience in:

• Developing risk registers, CSTs, and readiness checklists for diverse Process-Centric Teams (PCTs).
• Managing multi-jurisdictional supply chains (e.g., navigating tariffs, sanctions, local compliance).
• Leading risk assessments for procurements (>$[X] threshold) and change initiatives (e.g., warehouse automation).

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Job Purpose:

To provide leadership in SME segment and development in line with the branch overall strategy. The role responsible for meeting business developments strategic targets and responsible in establishing and maintaining key relationships with stake holders in the achievement of the Bank’s strategic goals. 

Active member of the Banks leadership, contributing to strategic, long, medium- and short-term plans aimed at achieving the bank and departmental objectives. Communicate and articulate the business strategy of the Bank to all stakeholders and keep staff engaged and focused on the business developments goals.

Key Responsibilities 

Business Development

• Participate in the development of the annual and quarterly financial plans and budgets for the Branch.
• Management of borrowing and non-borrowing customers in the branch to enhance customer loyalty, mitigate against loss and enhance increased business.
• Regularly review strategic initiatives of the branch/segments with a view to take appropriate action.
• Direct the overall effort of the segments in growing business in optimum proportions to achieve set targets.
• Develop and deepen relationships with existing and potential customers. Identify and disseminate market opportunities and information to guide business development and product development.
• Spearhead/ conduct regular business visits both to clients of the Bank, prospects, and branch/affiliates of the Bank.
• Maintain a sustainable, profitable, and high-quality balance sheet.
• Cost management –enforce cost optimization of the resources.
• Continuously review customer value propositions for various customer segments

Market & Customer Service

• Collaborate and coordinate the development and the implementation of the sales initiatives with other branch business stakeholders.
• Continuously conduct and advise market intelligence to identify new markets’ customer trends, branch government directives and changes in the policy. 
• Act as the Banks's brand ambassador.
• Participate in development & execution of strategies that build the Equity brand and endear it to its chosen markets.
• Coordinate Branch marketing initiatives
• Originate, build and sustain strategic business partnerships.
• Position Equity Bank Kenya as a preferred Bank.
• Ensure full adherence to the Bank’s customer service chatter.
• Increase market share in line with strategic ambitions and in a profitable, ethical and sustainable manner.

Audit Risk & Compliance

• Ensuring the quality of the loan book in the various segments within the branch is within expected standards.
• Participates in Branch Credit Committee as per policy.
• Ensure adherence of policies and procedures from regulatory authorities, Equity bank and other stakeholders.
• Put in place an effective Business Continuity plan for various segments.
• Ensure audit and risk rating for the Branch improves and is within set thresholds as per the key performance indicators communicated sometimes.
• Communicate and articulate the Bank’s risk and control the environment to the unit staff and ensure good appreciation of the same. 

People Management

• Harness existing and create new competencies to achieve competitive advantage.
• Maintain the appropriate number and caliber human resources to deliver exceptional service, achieve targets and maximize the business' efficiency and effectiveness.
• Manage succession at segments levels and strive to have competent successors for every key position in the branch with the aim of efficient business continuity and cost management.
• Mentor and coach staff build their capacity to perform the roles assigned to them. 
• Provide career guidance and avail of learning opportunities and assignments to enhance engagement and career progression.
• Maintain high morale and motivated staff in the branch.
• Set performance expectations and conduct performance management evaluations promptly to ensure superior performance levels are maintained.
• Adhere to HR policies in the management of employees.

Performance & Reporting

• Optimize the use of the Bank’s Management Information System for performance management.
• Ensure optimum segmentation of the Bank’s client database and targeted marketing on the various business segment.
• Timely submission of reports to key stakeholders to aid in decision making.

Qualifications

Qualifications, Experience & Competencies

• Bachelor’s degree in business administration, finance, or a related field.
• Overall mean grade of C+ in KCSE
• At least 3 years’ work experience in SME segment or similar role.
• Knowledge of organizational effectiveness and operations management.
• Experience in budgeting and forecasting.
• Leadership skills.
• Ability to develop, implement, and review policies and procedures.
• Ability to oversee budgeting, reporting, planning, and auditing.
• Understanding of necessary legal and regulatory documents.
• Ability to address problems and opportunities for the company.
• Excellent communication skills.
• Outstanding organizational skills.