Guest Service Agent at Accor

Job Description

GSA - Front Office

• First impressions are everything! As a Reception Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

What is in it for you:

• Employee benefit card offering discounted rates at Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

• Greet, check-in, respond to requests and settle accounts while providing exceptional service
• Take initiative to add a personalized experience
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling

Qualifications

• Diploma/Degree in Hotel Management/Front office operations.
• Service-focused personality is essential.
• 1-2 years experience in a similar role.
• Prior experience working with Opera or a related system
• Fluency in English.
• Additional languages are a plus