Head, Customer Engagement, Communication and Servicing at NCBA Group

Job Purpose Statement

Customer Engagement, Communication and Contact Center Manager is a market-facing function responsible for driving customer success initiatives. The role holder will be charged with engaging the
organization in managing customer relationships. The role holder will create a persistent focus on the customer in the digital business's actions impacting how customers experience the digital business
brands. The role holder will drive the organization to work together for optimum customer experience delivery. As cultural leaders they will support and ensure that digital business brand assets acquire and retain brand equity over the long term

Ideal Job Specifications

Academic and Professional Certifications:

• University Degree. MBA or a Master’s degree in a business field is desirable.
• Marketing and Service oriented certifications desirable.

Experience

• At least 15 years’ work experience, 7 of which should have been in a senior management capacity ina similar sized organisation having lead successful marketing, branding and client servicing functions