Head, Global Shared Services for CRM Project at Save the Children

Principal Accountabilities

• Project Leadership: Including direct and indirect management of team members and accountability to the CTO and SLT from impacted members on delivery of the Project 
• Governance and Senior Stakeholder Engagement: Define, implement and manage Governance and Engagement with wider Senior leaders as well as setting up and managing reference groups to ensure input from key individuals has a forum for the duration of the Project 
• Planning and Reporting: Including ensuing alignment with standard Project and Change Methodologies and associated Portfolio management requirements 
• Budget management: Define and monitor ongoing management of the Budget for the Project, ensuring compliance with required processes and any issues are escalated and managed effectively in a timely way 
• Future State Definition: Detailed Definition of the Future operating model and actions required to achieve the required Change Including all impacts on people (programme participants, partners and staff), processes, data and technology 
• Dependency management: Working effectively with wider initiatives and functions to ensure dependencies are understood and actively managed with clear owners and accountability ensured 
• Problem Solving: all projects face challenges along the way, and the Project Lead will need to take a hands on role to identify issues and ensure they are effectively managed through to resolution and any subsequent impacts are reported to Governance in a timely way

Experience and Skills
Essential

• Considerable experience in the leadership, management and deployment of large, global, transformation projects within Save the Children and additional equivalent scale organisation across both system and non-system change. Demonstrates direct accountability for issue resolution and capacity building to empower others in problem-solving  
• Hands on experience of complex CRM deployments, in a Fundraising Capacity, from feasibility through to design, develop and deployment 
• Experience leading the setup of large-scale Global Transformation initiatives including recruitment of key roles, governance setup and functional alignment 
• Familiarity with industry project (agile and waterfall) and change management standards including evidence of completing formal training, with the ability to hold project teams accountable to those standards  
• Demonstrated experience leading engagement with Senior Leaders up to Board level and partnering with functional leaders across multiple functions 
• Ability to lead the resolution of complex project issues with a balanced approach of pragmatism and rigour including experience leading others to deliver the required interventions and managing associated governance 
• Line Management experience, including leading teams with multi layered hierarchies. As part of this, demonstrable coaching skills to develop others' capabilities in project management, change management, project feasibility, and initiation. 
• Proven ability to operate successfully within a matrix organisation structure, overseeing resource without direct line management accountability and being experienced working across multiple different functional areas  
• Operational expertise working with Digital technologies focused on transforming an organisation's ability to achieve data driven decision making 

Desirable

• Non-profit sector knowledge/experience 
• Proficiency in a second core language of Save the Children (French, Spanish, Portuguese or Arabic 

Education and Qualifications 
Essential

• Educated to degree level of equivalent work experience 
• External Project and/or Change Management accreditation