Head of Bancassurance & Principal Officer at National Bank of Kenya

Position Scope:

• The job holder will be responsible for the overall Bancassurance Business Development and Operations and will be expected to provide strategic direction to maximise both captive and non-captive growth opportunities for Bancassurance.

Key Responsibilities:

• Strategic Planning: Formulate the overall strategy for the Bank’s Bancassurance proposition and proactively manage the Intermediary’s business plan. Lead and manage planning of annual business targets and achievement of Bancassurance profitability.
• Business Development: Overall responsibility for sales growth, tracking and management reports through regular performance reviews in line with business objectives and targets. Develop and implement sales strategies to deliver superior sales performance through efficient allocation of resources.
• Build effective collaboration with the various divisions of the bank to deliver revenue plans.
• Product Development: Actively guide product needs identification for all customer segments to fill gaps in product and service offerings.
• Stakeholder Management: Ensure collaborative strategic relationships with external and internal stakeholders.
• Compliance: Monitor workflow activities to ensure compliance with regulations, policies, and procedures.
• Ensure procedures, TATs, SLAs and audit items are maintained/ closed within deadlines.
• Marketing and Brand Management: Work with the marketing team to initiate, execute and manage marketing programs and retention strategies in line with the Bancassurance business objectives.
• People Management: Provide leadership to the Bancassurance team, manage and drive performance.
• Partnership Management: Develop partnership agreements with the selected parties that will ensure delivery of values to the customers, the Bank, NBIL and the underwriters. Create effective alignment with the parties to deliver right level of service that drives customer advocacy, improved customer journeys and experience.

Education/Professional Qualifications, Skills & Experience:

• University Degree in Insurance or other Business-related field.
• Certificate of Proficiency in Insurance is mandatory.
• Masters’ Degree in a relevant field is an added advantage.
• Postgraduate and or Banking qualifications will be an added advantage.
• 10 years’ experience in the Financial/Banking/Business development field, five (5) of which should be in Head/Senior Management position in Insurance Marketing environment.
• Entrepreneurial and Commercial thinking.
• Leadership Skills.
• Business Acumen.
• Excellent research, analytical, and problem-solving skills.
• Integrity and courage to challenge actions within various business units and the status quo.
• Strong persuasion, management and communication skills.
• Excellent stakeholder management skills.
• Creative approach, with the ability to anticipate challenges and develop innovative solutions.
• Very good knowledge of IRA guidelines and CBK prudential guidelines and reporting.
• Service Excellence.
• Ability to manage diversely skilled workforce.
• Negotiation and Influencing skills.