Head of Branch Operations at Mwananchi Credit Ltd

Key Responsibilities

• Oversee Daily Operations and Processes: Provide leadership and direction for day-to-day operations across all branches to ensure smooth, efficient, and effective service delivery.
• Drive Efficiency and Manage Costs: Identify and implement opportunities to streamline branch processes, optimize resource utilization, and manage operational costs effectively.
• Implement Policies and SOPs: Develop, roll out, and enforce operational policies and standard operating procedures to maintain consistency, compliance, and high-quality standards across all branches.
• Monitor Branch and Department Performance: Track, evaluate, and report on performance metrics to ensure branches achieve their targets while upholding operational excellence.

Must-Have Qualifications

• Master’s degree in Operations Management, Finance, Business Administration, or a related field.
• Minimum of 10 years’ experience in senior operations roles, with proven success in managing multi-branch operations.
• Strong track record in process optimization, policy implementation, and cost management.
• Demonstrated ability to lead and motivate large, diverse teams across multiple locations.
• Excellent analytical, decision-making, and problem-solving skills.
• High level of integrity, professionalism, and organizational awareness.

Applications Deadline: Feb 14, 2026