Head of Business Development at Century Microfinance Bank Limited

Reports to: Chief Executive Officer

JOB PURPOSE STATEMENT

Oversees the delivery of services to the clients or customers. He/She establishes policies designed to ensure consistently high service performance, monitors employees and evaluates customer feedback to develop quality improvement processes.

KEY MEASURABLE GOALS

• New Business Development; – Support new business development and change initiatives act as Subject Matter Expert for Banking Operation functions. (30%)
• Cost and Efficiency; – ensure delivery processes are efficient and cost effective. (10%)
• Customer Satisfaction;- constantly assess customer feedback and make necessary improvements.(20%)
• Processes and Procedures; – to establish or refine service delivery processes for Century Microfinance Bank (20%)
• Strategy and policy; help to come up with new strategy for Products, sales and Marketing. 10%
• Risk & Compliance; – Ensure awareness operational risk and its mitigation. (10%)

KEY RESPONSIBILITIES

• Support new business development and change initiatives in;
  • Growing the customer numbers
  • Growth of Loan book
  • Growth of deposits
  • Maintaining a high quality portfolio
  • Establishing and maintaining relationships with corporate customers and SME’s
  • Marketing
  • Development of new products and services for the bank
• Strategy & Policy
  • Analyze current market and industry trends and develop overall strategy for branches in liaison with the GMB
  • Formulate and Implement policies and practices that are competitive and aligned to the bank’s growth strategies in consultation with the GMB
  • Plan and direct the branch network activities to achieve short term and long term set financial performance standards.
• Business Acquisition
  • Oversee the branch network growth in business
  • Implement strategies on penetration of business segments, markets and sectors.
  • Ensure growth of liabilities and assets (both in terms of volume and quality) business including transactional, alternate and direct banking business.
  • Offer advice on product development and ensure alignment of products to customer needs and expectations.
  • Support Business Standard implementation for Banking Operation functions.
  • Provide insights into Business reengineering initiatives and ensure that these are deployed across markets in close partnership with ICT and service delivery teams
  • Implement Business Service Delivery strategy in cost and efficiency manners.
  • Establish Business Service Delivery operating model for Customer Due Diligence ,engaging with Businesses and Functions to ensure consistent delivery of a cost effective Service Delivery Banking Operations proposition which meets customer needs
  • Support Banking Operations leadership to build a strong commercial and customer centric culture
  • Support developing strong business service competencies and capabilities.
• Risk & Compliance
  • Maintain internal control standards, implement and observe Group Compliance Policy and maintain awareness of operational risk and minimize the likelihood of it occurring
  • Ensure awareness operational risk and its mitigation

PERSON SPECIFICATION

Education Bachelor’s degree in Business related field

• Knowledge and Skills Should be aware of retail banking processes, regulatory policies & customer interaction exposure. Proven knowledge in operations and project management with good knowledge of customer account opening and maintenance
• Experience At least 4 years’ experience in a bank or financial institution

Personal Attributes

• Must be able to work independently with good interpersonal and project management skills.
• A matured self-starter, self-motivated, meticulous and committed individual.
• Attention to detail
• High level of accuracy with the ability to work with fixed deadlines

Physical demands

Visits to branches and other business units.