Head of Client Relationships at HR Fleek

Key Responsibilities: 

• Develop and implement a firm-wide client relationship strategy aligned with business objectives. 
• Build and nurture long-term relationships with key clients and stakeholders. 
• Collaborate with partners to identify new business opportunities and expand service offerings. 
• Oversee and support the Business Development team in delivering pitches, proposals, tenders, and other client-facing initiatives. 
• Provide coaching and guidance to partners and senior staff on client engagement, retention, and growth strategies. 
• Monitor client satisfaction, gather feedback, and implement initiatives to enhance client experience. 
• Track market trends and competitor activity to inform client strategy and positioning. 
• Lead and mentor a high-performing team to ensure effective execution of client strategies. 
• Report on client relationship performance, key accounts, and business development metrics to the Executive Committee. 

Required Skills and Experience: 

• Extensive experience in professional services, preferably within a legal or consulting environment. 
• Proven track record in client relationship management, business development, and strategic account management. 
• Strong leadership skills with experience managing and mentoring a team. 
• Excellent interpersonal, communication, negotiation, and influencing skills. 
• Ability to work closely with senior partners and other stakeholders to achieve strategic objectives. 
• Understanding of the Kenyan legal market, regulatory environment, and client expectations is highly desirable. 
• Analytical and strategic thinker with the ability to translate insights into actionable strategies.