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  • Posted: Mar 22, 2023
    Deadline: Apr 5, 2023
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    Standard Chartered Kenya, whose official name is Standard Chartered Bank Kenya Limited, but is sometimes referred to as Stanchart Kenya, is a commercial bank in Kenya.
    Read more about this company


    Head of Communications, Kenya

    Job Summary

    • Accountable to Head Corporate Affairs Brand & Marketing (CABM) for Internal and External Communications initiatives.
    • Develop the medium-term operational plans to manage/coordinate all communications for Kenya whilst ensuring consistent delivery that is aligned with the global agenda.
    • Work closely with the businesses to ensure all communications are executed in a planned and consistent manner.
    • Build profile of businesses and management externally within Kenya, with a focus on strategy, business capabilities and achievements, thought leadership, management expertise and community initiatives.
    • Be a trusted advisor to the franchise for management of reputational risk across all business functions and segments.
    • Lead the team and identify opportunities to bring expertise and creatively build profile of the businesses both internally and externally. Effectively focus on strategy, business capabilities and achievements, thought leadership, management expertise and community initiatives to control the narrative.
    • Ensure regular reporting to Head of CABM, Kenya on issues that require early alerts.



    • Development and implementation of an internal and external communications strategy consistent with the business strategy
    • Provide key strategic communications advice to CEOs and business leaders in country.
    • The role holder is required to develop and implement strategies to build and protect the reputation of the Bank both externally and internally. This is achieved via a programme of media relations, internal communications, government relations, corporate responsibility, community relations and investor relations.
    • Manage internal and external communications resources to budget


    • Coordinate internal and external communication plans across all channels, press, thought leadership, web, audio calls, videos
    • Identify and coordinate opportunities for senior management to act as "trusted counsel" to Governments and other actors on key policy issues.
    • Collaborate with colleagues across Corporate Affairs to ensure continuous best practice sharing and improvement in the function.


    • Develop and maintain a network of key press contacts with knowledge of the Bank's strategies and capabilities
    • Manage resources to execute internal and external communications plan across the country.
    • Ensure appropriate training for spokespeople and ensure access to press is controlled.
    • Develop an effective system for timely and high-quality reporting and intelligence on politics and policy change.

    People & Talent

    • Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from the team and work in collaboration with risk and control partners.
    • Ensure the provision of ongoing training and development of people and ensure that the team is suitably skilled and qualified for their roles.
    • Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives.
    • Assess and measure the team's activities to ensure alignment with plans, forecasts, and capacity models.

    Risk Management

    • Demonstrate shift towards anticipation of risk.
    • Provide leadership and coordination of issues and crisis communications to the functions at cluster and country level.


    • Ensure adherence to the risk management framework, Group Code of Conduct and various policies, procedures, and Guidelines of the bank by the regional CABM Teams.
    • For Corporate Affairs, be the Reputational Risk Control Owner's representative, enforcing the associated policies and procedures across the bank.

    Regulatory & Business Conduct

    • Display exemplary conduct and live by the .
    • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
    • Lead the Kenya Corporate Affairs, Brand and Marketing team to achieve the outcomes set out in the Bank's Conduct Principles: Fair Outcomes for Clients; Financial Crime Compliance; The Right Environment
    • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

    Key stakeholders

    • Country Head of CABM
    • Regional Head of CABM
    • Head of Communications, AME
    • Country CEO
    • Country Client Business Heads
    • Country Functions Heads
    • Country CABM team
    • Media agencies
    • Online partners
    • Vendors and suppliers
    • Editors and journalists
    • Network with peers in the industry and other sectors via various strategic business / PR bodies in the country.

    Other Responsibilities

    • Embed Here for good and Group's brand and values in the CABM team
    • Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.


    • University degree in Business, Communications, Public Relations or Finance discipline.
    • In-depth knowledge of the local business and political environment.
    • Digital marketing flair with the ability to do digital PR
    • Strategic advocacy and communications planning.
    • A proven track record for managing teams to get results. Strong track record in a reputable organisation - preferably an international organisation.
    • Strong FMCG, banking, financial services and / or technology pedigree desired.
    • Uses knowledge, communication and relationship skills to positively influence key decisions.
    • Excellent networking skills
    • Strong networks with the media
    • Government relations
    • Forms effective relationships with key stakeholders across the matrix
    • Ability to stand up for what is right, in the face of adversity.
    • Excellent communications: clear oral and written skills, effective questioning, and active learning
    • Superior inter-personal and presentation skills.
    • Cultural sensitivity and awareness

    Method of Application

    Interested and qualified? Go to Standard Chartered Bank Kenya on to apply

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