Subscribe to Job Alert
Join our happy subscribers
Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us
ENGIE is a leading world group that provides low-carbon energy. Our group is a global reference in low-carbon energy and services.
Job Purpose/Mission
The Customer Experience Department leads Support excellence through a smart customer journey and insightful & responsive analysis. The department creates & manages against a strategy and plan that speaks to the wider Group and Country strategic objectives and lead market research, customer & team insights, practices of competitors, analysis of performance by business units, to inform strategy. The Head of Customer Experience will oversee the implementation and support of Customer Experience strategy, support channels, Voice of the customer, Call Centre processes and governance as well as team management.
Responsibilities
Subordinates effectiveness:
Operations Excellence
At EEA, we have high expectations for our managers. Each manager plays a key role in creating an exceptional experience not only for our customers but for every person on our team. Our managers help A2E realize our ambitious goals while developing their own leadership skills and facilitating growth for their direct reports.
We believe that great managers:
Accountabilities
Knowledge and skills
Experience:
Qualifications:
Language(s):
Technology:
Build your CV for free. Download in different templates.
Join our happy subscribers