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  • Posted: Aug 2, 2022
    Deadline: Not specified
  • Old Mutual Kenya is based in Nairobi and is part of a larger group that offers solutions in long-term savings, asset management and investment. We offer solutions to individuals and corporates underpinned by our core values which are: Respect, Integrity, Accountability and Pushing beyond boundaries.
    Read more about this company


    Head of Debt Recovery

    Job Description

    Working closely with the Head of Credit, he /she will ensure compliance with internal credit policies and procedures, best practices and CBK prudential guidelines to facilitate management of credit risks within tolerable levels. The Job holder will be responsible for the overall non-performing book and will ensure that all defaulted credit facilities are fully paid, and bad debts are followed up minimize loss to the bank.


    • Developing sound, acceptable Debt Recovery Policies Analyze delinquent accounts and prepare report on highest risk accounts including recommendations for resolution.
    • Check for credit viability of defaulting customer requests and evaluate various adjustments or exception documents for approval Maintain bad debt recovery records and ensure that the recoveries are aligned to target.
    • Monitor receivables and collections and provide updates of receivables and appropriate reporting procedures.
    • Identify problem accounts and provide regular updates of receivables to management. Negotiate payment programs with delinquent customers.
    • Identify accounts requiring collection agency or legal action and coordinate collections with third party contractors.
    • Monitor violations of credit policies, provide analysis, conclusion and recommendations, present findings to senior management and suggest actions/penalties to be taken when appropriate
    • Develop processes and procedures for engagement with external service providers and ensure they are complied with. Generates legal documents to facilitate litigation and recoveries of non-performing accounts.
    • Monitor, on a continuous basis, all transactions to ensure that unusual and suspicious transactions are reported to the Money Laundering Reporting Officer (MLRO) Implementing and enforcing the board approved AML, KYC & CFT policy in as far as is applicable within debt recovery.
    • Do any other duties and responsibilities as may be assigned by the management


    • Communication Skills
    • computer skills
    • Critical thinker
    • Excel
    • Negotiation skills
    • Excellent command of the English language, both in communication ability and in drafting skills.

    Closing: 16 August 2022

    Method of Application

    Interested and qualified? Go to Old Mutual Kenya on to apply

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