Head of Human Resource, AKHS Mombasa at Aga Khan Hospital, Mombasa

The position

The Aga Khan Hospital, Mombasa is an Institution of Aga Khan Health Service, Kenya which is an Agency of Aga Khan Development Network. The Hospital is part of an integrated health system that includes Hospitals and outreach health centers across East Africa. AKHS is one of the most comprehensive private not-for-profit health care systems in the developing world.

The Hospital seeks to recruit an ideal candidate for the following position:

Head of Human Resources

• Reporting to the Chief Executive Officer (CEO), the successful candidate will be expected to drive organizational excellence by developing HR strategies, fostering a culture of safeguarding and inclusivity, and ensuring compliance with labor laws and institutional policies. This role is pivotal in aligning HR initiatives with AKHS’s mission of delivering high-quality healthcare while promoting environmental sustainability and ethical leadership.

Key Responsibilities
Strategic HR Leadership

• Develop and implement HR strategies by analyzing organizational needs and aligning HR objectives with AKHS's mission.
• Provide strategic HR advice to senior management, supporting decision-making with data-driven insights.
• Review, update, and implement HR policies for the AKHS cluster, ensuring compliance with Kenyan labor laws and global Aga Khan Development Network standards.

Talent Development & Compliance

• Design and execute a Staff Qualification & Education Plan to enhance workforce capabilities.
• Develop an annual training calendar, addressing skill gaps across all departments.
• Implement onboarding and expansion training plans, collaborating with the Training and Development Committee and Medical Director’s office.
• Manage HR legal cases, liaising with internal/external legal teams for resolution.
• Lead union negotiations and collective bargaining agreements to maintain industrial harmony.

Employee Relations & Performance

• Spearhead employee engagement initiatives to foster inclusivity and positive workplace culture.
• Conduct benchmarking exercises and collaborate with the Job Evaluation Committee to ensure role competitiveness.
• Define annual HR priorities and budgets with Head of Department CEO, and Global Head of HR.
• Guideline managers on HR budgeting and workforce planning (aligned with CFO directives).
• Oversee recruitment via local/international portals and agencies for skilled talent acquisition.
• Lead the annual performance review process, training Head of Department’s on equitable evaluations.

Safeguarding & HR Operations

• Champion safeguarding policies to ensure staff safety and well-being.
• Coordinate expatriate employment, including work permits and immigration compliance.
• Maintain HR records (PeopleSoft systems) and ensure data protection per labor laws.
• Support quality compliance (JCIA/SQE standards) across HR operations.

Team Leadership

• Set annual team objectives, provide feedback, and ensure timely appraisals.
• Allocate resources to support employee development aligned with organizational goals.
• Manage workload distribution for teams and individuals.
• Resolve workplace conflicts sensitively and promptly.

The requirements

Qualifications & Experience:

• Master's degree in Human Resource Management required with minimum 8 years of relevant experience, including leadership roles in HR. Healthcare industry experience is highly preferred.
• Membership in IHRM is required. CHRP Certification or a Higher Diploma in Human Resources Management is a significant advantage.

Essential Skills, Communications & Personal Attributes:

• Exceptional communication, negotiation, and interpersonal skills are essential.
• Proven ability to drive change in complex environments is a must.
• Results-oriented with a proven track record of meeting deadlines.
• Motivated, inspired, and committed to excellence. High integrity, intellectual humility, and resilience are   key   personal attributes.
• Fluency in English is required. Swahili proficiency is a valuable asset.

Cultural Fit & Ethical Commitment:

• Demonstrated commitment to advancing workplace diversity and inclusiveness.
• Cultural sensitivity and adherence to Aga Khan Development Network ethical principles are essential.
• Strong advocate for Aga Khan Development Network ethos and Safeguarding principles.