Head of Human Resources & Support Services at Adept Systems

Job Purpose

• To provide strategic leadership and management oversight for the Human Resources and Support Services Division in matters of strategy, policy compliance and operations in line with the Hospital’s strategic mission, vision, and corporate values.

Duties and Responsibilities:

• Develop and lead the implementation and monitoring of the department’s strategy linking the annual and long-term business plans to the same.
• Drive and manage performance targets for all the departments in the division.
• Establish and maintain effective channels of communication between Human Resources, Support Services, and other Divisions to ensure seamless service delivery to patients and other customers.
• Define and implement service level agreements for outsourced services. i.e., security, cleaning, transport, gardening, and courier services.
• Maintain an up-to-date framework of policies and procedures that enable the business to employee, engage, develop, and manage its people in accordance with Hospital core values and within Kenyan labour laws.
• Ensure development and implementation of a training and development framework to support the strategic objectives of the Hospital.
• Continually review and assess the effectiveness and efficiency of Human Resources and Support Services policies, procedures and processes and identify improvement opportunities.
• Keep abreast of local and global Human Resources and Support Services best practices and make recommendations for continual improvement.
• Formulate and ensure implementation of leading practice strategies on human resource planning, talent sourcing, development, performance and career management, employee relations, reward, organizational development, and change management.
• Provide advisory and support services to line managers in administering Hospital staff policies, disciplinary issues, conflict resolution, grievance handling, and other people management matters.
• Advise on appropriate organizational structures, business processes and change management to maximize organizational effectiveness.
• Develop and ensure implementation of effective reward management and remuneration policies and strategies that promote talent acquisition, retention, motivation, and improved productivity.
• Develop initiatives that promote an enabling environment for the Hospital.
• Develop and manage a comprehensive staff welfare program that facilitates staff retention and motivation.
• Champion continual improvement with respect to all Human Resources and Support Services matters.
• Coordinate the preparation and compilation of agreed periodic activities and performance reports.
• Review and authorize key expenditures/transactions of the division in line with approved authority limits.

Job Qualifications:

• Master’s degree in relevant field will be an added advantage
• Postgraduate HR qualification, i.e., Higher National Diploma or CHRP-K
• Bachelor’s degree in Social Sciences or related field
• At least 10 years’ progressive HR experience, 5 of which must be in management of a HR function within a similar organization
• Valid membership and practicing license from IHRM

Skills & Competences:

• Strategic thinking and problem-solving
• Sound advisory capability.
• Excellent analytical and reporting skills.
• Effective communication skills.
• Strong persuasion and negotiation skills
• Strong business acumen/business orientation
• Good customer relationship management skills (internal and external customers)
• Demonstrable skills in Conflict Management and Dispute Resolution
• Drive for results and execution skills
• Collaboration and teaming skills