Head of ICT at United Nations

Department: ICT

Reports to: Chief Executive Officer

Terms: 5 Years Renewable contract

Job Summary: Head of ICT will steer all technology functions encompassing ICT infrastructure set-up, systems security, development and implementation of ICT strategic plan and ICT policies,
data back up and disaster recovery. He/she will ensure that the society adopts with the latest ICT developments in its operations.

Main Duties and Responsibilities

• Manage all operations of the ICT Department and ensure timely provision of ICT services to all functions of the Society
• Oversee all technology operations including networks, computer infrastructure, Databases, Sacco core banking applications and deploy & operate them according to established goals
• Formulate, implement and review Sacco’s ICT policies, procedures, strategies and systems, to support the implementation of strategies set by the Board.
• Translate business needs to determine technology requirements
• Establish appropriate management controls to oversee IT projects and system changes
• Prepare ICT budget and manage both capital expenditure and OPEX in line with set goals and value for money
• Establish and maintain operational and change management procedures
• Execute departmental objectives in line with the Sacco’s strategic plan and aligning the ICT strategy with the Society’s strategic plan
• Ensure compliance with ICT regulations and advise management on optimization of ICT resources in the Sacco.
• Manage the Sacco ICT assets to support effective implementation of the Sacco objectives
• Maintain register of all ICT hardware, software and systems to ensure full asset management and timely replacement/upgrades as required.
• Maintain security, confidentiality and integrity of the Sacco’s systems and information
• Formulating and implementing a prudent ICT risk management strategy.
• Ensure that all IT dynamics in use by the organization keep pace with technological innovations and developments.
• Assist, co-ordinate all systems implementation including working with ready-made applications and external consultation if need be.
• Coordinate and supervise IT staff, vendors, and other professionals in delivery of Sacco’s objectives
• Ensure business continuity and effective disaster management and recovery planning
• Prepare and present ICT Reports to the management
• Coordinate regular maintenance and serviceability checks to ensure all ICT equipment and systems remain functional.
• Responsible for ongoing training of Sacco staff on ICT related areas to ensure staff have adequate ICT knowledge to perform their primary functions.
• Management of IT incidences, support issues and services fulfilment.
• Conduct research and make recommendations on network products, services, protocols, and standards in support of network procurement and development efforts.
• Manage and ensure effectiveness of servers, including e-mail, print, and backup servers, and their associated operating systems and software. Responsible for on-site and off-site data centers.
• Actively ensure appropriate administrative, physical and technical safeguards are in place to protect Sacco’s information assets from internal and external threats
• Manage and ensure effectiveness of security solutions, including firewalls, anti-virus solutions, and intrusion detection systems.
• To perform any other duty as assigned in line with the Sacco’s goals and objective.

Qualifications, Knowledge and Skills Required

• Bachelor’s Degree in ICT, computer science, and/or another related field.
• A Master’s degree in ICT or related field will be an added advantage.
• Minimum 8 years of working experience and at least 5 years in a similar role in terms of scale and complexity, in a financial institution: Banks, microfinance, or Sacco institution.
• ITIL foundation level certification
• MCSA /MCSE/ CCNA certification
• Project management certification
• Knowledge and experience in Windows 2012/2019 SQL server
• Knowledge and experience in Windows Server 2012/2019
• Oracle / Microsoft Dynamics CRM and ERP Applications proven experience.
• Knowledge of the Sacco products, services, policies and systems, to enable appreciation of the impact of the role.
• Membership with ICT Professional Body e.g. Computer Society of Kenya, ISACA, PMI