Head of Operations and Information Technology at NCBA Group

Job Purpose Statement

The position holder is responsible for the overall planning, directing, and managing of all the aspects of Operations, Technology, Customer Experience, Procurement & Vendor Management, Facilities Management, Security and Investigations.

Ideal Job Specifications
Academic qualifications:

• A minimum Bachelor’s degree in Technology, Business, Operations or related field.
• A Master’s Degree in Technology related field or Business Administration will be an added advantage
• Professional training:
• Professional qualifications like Actuarial, ACII, CFA, CPA, ACCA or ACA.
• Affinity for digital tools - Power BI and/or Advanced Excel or similar skills are beneficial.

 Desired work experience:

• Minimum fifteen (15) years working experience, with at least five years at Senior Management level.
• Proven experience in managing customers service departments, contact centers and IT Operations.
• A track record of developing business models and translating business strategies into operational plans in the financial services sector.
• Experience in project management.