Head of Operations (Franchise Pharmacies) at mPharma

Overview

mPharma is looking for a dynamic individual with exceptionally high work standards to join our Retail team as Head of Operations (Franchise Pharmacies). He/she will serve as the primary voice for developing customer relationships that promote retention and loyalty to the QualityRx which is our franchise model in support of mPharma’s mission, vision, values, and strategic priorities. This role will work closely with QualityRx team members and its partners to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction. This position reports to the Vice President of Retail, East Africa.

Responsibilities

• Manages the Country’s QRx budget and P&L statements.
• Manages the key accounts teams, providing support and coaching to team members.
• Support revenue forecasting and planning by having a deep understanding of future revenue growth and the projected impact of new revenue programs.
• Ensures that all processes are adhered to by the team and prepares country reports.
• Monitors and tracks facility revenues to ensure growth including analysis of collected data to inform decisions key to revenue growth.
• Build and maintain strong relationships with partner facilities through the organization of provider meetings and the application of other methodologies for customer acquisition.
• Identifies new business development opportunities with partner facilities that are receptive to adopting the mPharma model to deliver agreed organic revenue targets.
• Interfaces with the Supply Chain team, Finance, Marketing, and all other business units to ensure alignment with the objectives of the Retail business unit.
• Delivers solutions to potential operational issues such as billing, and delays in the delivery of drugs. Proactively resolve issues arising from deployment in facilities and track the progress of issue resolution.
• Work with internal stakeholders to develop and improve key marketing, health screening, training, and communications materials.
• Contributes to any other initiatives that are critical to the continued success of the business unit.
• Establish and maintain direct contact with prospective client leadership in order to secure value for the business from these relationships and identify new opportunities for further business growth.

Ideal Candidate

• An entrepreneurial spirit with a passion for mPharma’s mission to increase the accessibility and affordability of high-quality medicines
• A strong work ethic and a proactive attitude that requires minimal supervision
• Strong business development experience with proven initiatives and experience influencing stakeholders
• Fluent in English with excellent writing, verbal, analytical, and organizational skills
• Proficient in Microsoft Office Suite, specifically Excel.
• Experience in the health domain either working with multinational pharmaceutical companies, clinician settings, or other healthcare services
• Ability to provide fact-based advice and development of market and industry analysis.
• Excellent communication, presentation, and budgeting skills.
• Ability to multitask, prioritize and manage time effectively.
• Strong interpersonal skills to network with new people and develop business relationships with a wide variety of stakeholders.

Qualifications

• Degree in Pharmacy, Operations, Sales, and Marketing or any relevant field.
• 6+ years of professional experience in project management, operations management, business development, and health management.
• Experience in the health technology industry is preferred