Head of Operations Kenya at GardaWorld

Job Summary

The Head of Operations, Kenya, is responsible for the direction and control of all commercial and operational aspects of the Guarding Business Unit to ensure efficient delivery and service to all internal and external customers. The position ensures the highest level of customer satisfaction whilst achieving organic growth and financial success .

Key Responsibilities

• Manage the Security Solutions Business Unit commercially and operationally to deliver exceptional value to our clients through the advancement of intelligent/smart security solutions with a clear focus on service delivery and customer support.
• Lead in the development of the business unit’s budgets and strategies to achieve the growth plans. Lead and monitor the implementation of approved budgets and plans;
• Develop organisational arrangements, systems and processes to enable the efficient and effective deployment of resources in line with business QA and growth requirements - Responsible for adherence to BMS processes and making changes ;
• Manage client relations by giving regular updates and convening meetings to ensure compliance with service delivery expectations;
• Provide leadership and direction for nationwide operations team . Manage staff up-skilling within the department to meet current and planned outputs; build and maintain talent infrastructure and employee development by assessing capability, identifying gaps and designing training programs;
• Develop and motivate the operations teams fostering a high level of co-operation with other senior managers;
• Work within the senior management team in development and achievement of collective goals.
• Develop and deliver robust internal and external performance reports. Contribute to the development and delivery of accurate financial reports to the Managing Director;
• Facilitate the internal audit process and responsible for implementing the ensuing action plans;
• Mobilise new contract wins ensuring full and accurate understanding of contract SLA
• Deliver a rolling operational excellence programme to include:
• Effective SOPs for the delivery of services to the highest standard.
• Risk assessments, post instructions, emergency procedures and safe havens to be in place for each post.
• In conjunction with Procurement and Finance, ensure that kits and equipment are ordered and delivered to budget in a timely manner across the business- Response, K9 and Guarding etc.
• Introduce and oversee Tiered Audit Programme of client sites on an annual basis.
• Manage the upskilling of Operations Managers, Assistant Operations Managers and Supervisors as part of the Operational Excellence Programme.
• Work with HR to manage values based awards system based on the GardaWorld Values.
• Be the primary responsible person for high level risk assessments;
• Support Commercial and sales efforts, specifically bid and proposal development;
• Drive continuous improvement in the financial performance and service delivery of the Guarding Business including Executive Services - Monitor the financial collections by ensuring correct and timely billing and revenue assurance ;
• Act as champion for H&S and Operational Excellence across the Kenya business;
• Manage Labour efficiency across the business; and
• Compliance with operational processes; ensure business operational strategies and initiatives are implemented across all Kenya operational areas in a timely and cost-effective manner.

Principal Outputs Of This Role

• Formulation and effective implementation of Business Strategies
• Efficient management of business unit and overall business profitability
• Operations efficiency and cost reduction in accordance to the set parameter
• Overseeing continued entrenchment of smart and intelligent technology in our operation’s service provision across the country . Achieve operational excellence by building a quality, cost driven business unit
• Highly motivated operations staff with clear roles and responsibilities within the Business Unit

Authority

• Refer to KK Security Authority Matrix.

Accountability

• The Head of Operations, Kenya, is accountable to the Managing Director, Kenya, for their responsibilities stated in this job description. These responsibilities will be monitored and managed through the mid-year and annual performance reviews and supported through the monitoring of their KPIs. .
• Competencies
• A visionary leader, energetic with ability to transform, inspire and motivate teams to produce quality output within strict timeframes;
• Strategic and logical thinker, ability to see the big picture and formulate strategies for the company and contribute to the achievement of the company’s overall objectives;
• Demonstrate ability to build cohesive teams and provide others with clear direction and sets measurable and achievable goals for subordinates;
• Enthusiastic, results-oriented with excellent communication and presentation skills
• Influential with an ability to work and interact with internal and external stakeholders at all levels.
• Commitment to results, customer-focused and goal-driven;
• Ability to grow, support and develop talent within the department; and
• High moral standing with impeccable integrity

Qualifications & Experience

• Bachelor’s Degree in business administration or a related field;
• Post graduate qualification in commercial security and Membership of professional bodies an added advantage;
• Minimum ten (10) years’ Security service experience with at least 5 years in a senior position in the commercial security service industry;
• Technical understanding of commercial security and integrated facilities management;
• Good appreciation of financial models and proven ability to deliver stretching financial and non-financial targets;
• Experience of developing individuals and fostering their career advancement including suitable coaching and mentoring abilities;
• Proficiency in ICT; and
• MUST BE A KENYAN