Head of Operations -Majani Insurance Brokers at Kenya Tea Development Agency (MS) Ltd

Overall purpose

Reporting to the General Manager – MIB, the successful candidate will be responsible for the management of Majani Insurance Operations.

Key Responsibilities

• Overseeing the implementation of the long and short term strategy of Majani
• Ensuring delivery of exceptional customer experience by building business relationships
• Discussing and assessing clients’ current and future insurance needs
• Monitoring and review of production and expense budgets
• Effective planning, co-ordination, communication, delegation and motivation of the Majani team
• Overseeing relationship management with Clients, Insurers and industry players
• Understanding the Client’s business and risk profile, their products, developments, structure, financial position, market position and aspirations
• Determining the client’s risk management and insurance needs and ensuring that the Majani team is fully aware of the philosophy
• Ensuring maximum business profitability by achieving optimum income consistent with an appropriate competitive service
• Generating businesses leads and together with the team prepare and present cutting edge proposals that address unique client requirements.
• Maintaining effective stakeholder relations with sector representatives.
• Developing and recommending to the GM annual business plans and budgets that support the Company’s long-term strategy.
• Ensuring that the Company achieves and maintains a satisfactory competitive position within its industry and a high standard for its products and services;

Qualifications/Skills/Experience:

The ideal candidate must possess the following qualifications and competencies:

• A Bachelor’s degree in Administration, Finance or equivalent in a business related field;
• Master’s degree in commerce or a business related field will be an added advantage
• Postgraduate Diploma in Insurance
• Must be a member of ACII or AIIK
• Minimum of ten (10) years post qualification experience three (3) of which must have been at a Senior Manager level
• Must have demonstrated ability to handle departmental budgets, resources, processes, projects and relationships
• Should have thorough knowledge of the relevant industry/sector as well as knowledge of regulatory requirements affecting the relevant sector
• Must be capable of functioning effectively both as a team player and a team leader
• Must have ability to plan, organize, implement and evaluate departmental goals
• Should have strong analytical and be result oriented