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  • Posted: Apr 1, 2023
    Deadline: Apr 10, 2023
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    The new NCBA has harnessed the power of both NIC and CBA to create a bank that brings together the best of both worlds from cutting edge mobile banking to good old-fashioned relationship management; from scalable business banking to financial services that grow as your business does; from best-in-class choice of products to investment solutions tailored to your specific needs.
    Read more about this company


    Head of Operations

    Job Purpose Statement

    Responsible for providing leadership and management of the centralized Operations function across the bank, development and implementation of the Bank’s operations policies and procedures. The role holder is also responsible for ensuring the quality and effectiveness of the centralized bank operations, product delivery, transaction processing, customer service, quality management, process management and issue management. They will provide visionary and strategic leadership to the centralized operations units and team members to ensure adherence to agreed Service level agreements and attainment of corporate strategic goals.

    Ideal Job Specifications


    • Minimum of Bachelor’s degree in Banking or Business related field


    • Professional Banking Qualification (ACIB) or Certified Public Account are added advantage.

    Desired work experience:

    • At least 10 years work experience in a Senior Management position in Banking
    • Operations. Role-holder must have exposure in:
      • Significant Operations experience preferably at a Central Operations Centre level
      • Branch Banking Operations with a good sense of responsibility.
      • Service/ Quality Oriented environment
      • Previous experience in planning and implementing change
      • Significant experience in Projects Management
      • Previous experience in leading a large team
      • Good leadership skills

    Method of Application

    Interested and qualified? Go to NCBA Group on to apply

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