Head of Operations at NCBA Group

Job Purpose Statement

Responsible for providing leadership and management of the centralized Operations function across the bank, development and implementation of the Bank’s operations policies and procedures. The role holder is also responsible for ensuring the quality and effectiveness of the centralized bank operations, product delivery, transaction processing, customer service, quality management, process management and issue management. They will provide visionary and strategic leadership to the centralized operations units and team members to ensure adherence to agreed Service level agreements and attainment of corporate strategic goals.

Ideal Job Specifications

Academic:

• Minimum of Bachelor’s degree in Banking or Business related field

Professional:

• Professional Banking Qualification (ACIB) or Certified Public Account are added advantage.

Desired work experience:

• At least 10 years work experience in a Senior Management position in Banking
• Operations. Role-holder must have exposure in:
  • Significant Operations experience preferably at a Central Operations Centre level
  • Branch Banking Operations with a good sense of responsibility.
  • Service/ Quality Oriented environment
  • Previous experience in planning and implementing change
  • Significant experience in Projects Management
  • Previous experience in leading a large team
  • Good leadership skills