Head of Training at M-KOPA Solar

What will you do:

• Lead the design and management of M-KOPA's training program, including content creation, learning management system development, sales collateral, and other training materials.
• Build an overall sales curriculum that includes the delivery of static and interactive training modules
• Establish role-specific job aids, facilitator and participant guides, on-the-job training systems, and demonstration/role-play models
• Design all training methods informed by the needs and priorities of our frontline teams and aligned to the business objectives
• Manage any external partners/vendors used to support creative content design or learning management tools
• Collaborate with department heads and in-country teams to roll out training in the field
• Support the training leads and trainers in all M-KOPA markets to ensure the effective deployment and adoption of training programs aligned to the country's priorities and KPI objectives
• Build train-the-trainer systems and lead the set-up of these programs to cascade new content and methods throughout the organization
• Partner with HR, Marketing, Data, and Sales teams to identify areas that require training support, develop program requirements, set delivery plans, and track performance
• Champion continuous training improvement by closely monitoring the effectiveness of M-KOPA’s training and development programs
• Work closely with the in-country teams to drive the adoption of new training methods and track the adherence to new protocols
• Measure program delivery quality and evaluate the effectiveness of sales onboarding, sales conversion, and overall agent productivity
• Review the progress and upskilling of sales representatives
• Provide insights from users in the field and design the systems and KPIs to regularly report training results to management teams

What We’re Looking For:

• You are passionate about our mission of making financing for everyday essentials accessible to everyone
• You have strong sales and business operations experience, with over 2- 3 years experience in a training development role, preferably as a manager overseeing a team of trainers
• You have a proven track record of successfully facilitating training campaigns through instructional design, adult learning methodologies, and learning evaluation models
• You have developed expertise in using digital tools and platforms to deliver interactive training content for frontline teams
• You are a detailed, results-focused individual with excellent decision-making, strategic thinking, and creative problem-solving skills
• You are an exceptional communicator – both verbally and written – and able to deliver information in a clear, concise, and engaging manner to all stakeholders
• You love inspiring individuals to get the best out of them and have excellent organizational skills
• You are highly motivated and have a strong sense of ownership, and are able to handle multiple projects and meet tight deadlines with demonstrating composure
• You love a fast-moving environment with frequent change and a sense of urgency to get the job done and enjoy collaboration across multiple teams and functional areas
• Bachelor’s degree or equivalent; or 2 to 3 years related experience or training; or equivalent combination of education and experience