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  • Posted: Dec 3, 2021
    Deadline: Not specified
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    Médecins sans frontières (MSF) or Doctors Without Borders, is an international humanitarian-aid non-governmental organization (NGO) and Nobel Peace Prize laureate, best known for its projects in war-torn regions and developing countries facing endemic diseases.
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    Health Program Manager

    MSF coordinates operations through collaborations between global offices. The ‘MSF Operational Centre Amsterdam’ (OCA) is a partnership that is composed of the partners MSF-Canada, MSF-Germany, MSF-SARA, MSF-Sweden, MSF-Holland and MSF-United Kingdom. MSF-OCA operates medical humanitarian interventions in about 25 countries with more than 11,000 staff.

    The office of MSF-Holland located in Amsterdam hosts more than 400 employees, offering direct support to MSF-OCA operations. Around 50 staff focus on recruitment, communication and fundraising in The Netherlands (MSF-Holland) and 350 staff are focused on supporting MSF-OCA operations.

    At Médecins Sans Frontières (MSF) / Artsen zonder Grenzen, we are committed to an inclusive culture that encourages and supports the diverse voices of our employees. Our diversity fuels our innovation and connects us closer to our beneficiaries and the communities in which we work. We welcome applications from individuals of all genders, ages, sexual orientations, nationalities, races, religions, beliefs, ability status, and all other diversity characteristics.

    Health Programme Manager (100%)

    Based in Nairobi, Kenya

    PLACE IN THE ORGANIZATION

    • Member of the Public Health Department of MSF-OCA
    • Hierarchically managed by the Health Advisor Coordinator
    • Works in close tandem with the Operations Manager
    • Hierarchically +/- functionally manages other health advisors/specialists as required.
    • Functionally manages the Medical Coordinators for each mission within his/her designated country portfolio.

    OBJECTIVE(S) OF THE POSITION

    To work in tandem with the Operations Manager to ensure MSF-OCA interventions effectively address the unmet health needs of the populations we serve. Medical leadership is a collaborative and equal engagement between our operational and medical staff, working in tandem, which is key to the choice, design implementation and success of strategies, policies, and programmes.

    Within this tandem the Health Program Manager will:

    • Provide medical and public health leadership to projects and missions within his/her portfolio
    • Ensure each country has an updated medical vision and strategy to best address the needs of the target population

    Through the country medical coordination, the Health Program Manager will offer the mission appropriate direction, support, and coaching to:

    • Ensure the implementation and delivery of health programmes with a focus on safeguarding quality and standards.
    • Ensure missions are working to an agreed quality assurance system

    Coordinated specialist advice from internal/external advisors In the OCA Public Health Department (PHD) and East African Section, the Health Program Manager will

    • contribute to the maintenance of institutional knowledge and actively engage on health topics of relevance to the organization.
    • Line management as needed

    THE HEALTH PROGRAM MANAGER WILL BE ACCOUNTABLE FOR:

    1. The medical strategy for health programming within his/her designated countries portfolio

    The key responsibilities and activities are as follows:

    • The medical strategy related to the annual control cycle (AP/MYR) and ad hoc proposals as framed by the latest agreed Country Strategy.
    • Presenting and defending the medical strategic choices contained in project proposals at Ops platform or other relevant fora.
    • The HPM will also ensure that health strategies within the country strategy align with the direction as set out in the MSF-OCA strategic plan and other relevant position papers, policies and strategies;
    • Ensure the prioritization and de-prioritization of strategic medical choices and define the support needed to implement the medical strategy;
    • Through the Medical Coordination, encourage and support field teams together with the relevant specialists to develop and investigate key research questions;
    • Through the medical coordination, encourage and support field teams to consider innovation initiatives to improve health programming.

    2. Active engagement in the HA Platform and other PHD-forums

    • The HPM is a standing member of the HA platform as described in the platform ToR (mandatory attendance)
    • HPM will use this key forum for sharing successes, challenges and dilemmas with other health managers and specialists, and leveraging institutional knowledge.
    • The HPM will be also accountable for constructive engagement in the MSF-OCA Public Health Department and its several forums with discussions, presentation, trainings, debate or positioning in medical topics of relevance for the organization. These forums include: PHD meetings and Block days, Ops Platform/OST’s, Block weeks.

    3. Functional management of Field Medical Coordinators (MedCo) within his/her designated country portfolio This includes:

    • Providing direction, support and mentoring especially but not exclusive to medical strategy, field medical team management, data governance, medical supply management, implementation and quality;
    • Enable an effective working collaboration with relevant medical specialists;
    • In collaboration with the Head of Mission, ensure MedCo performance management;
    • Briefing and debriefing of all medical and medical-related staff of the mission;
    • Minimising gaps in MedCo staffing by close collaboration with HR;
    • Assuming responsibility for key MedCo activities where there is a gap in the MedCo position in a mission.

    4. Lead the Medical Support Team (MST)

    Under the direction of the HPM, this team will meet on a regular (monthly or agreed frequency) basis with an agreed terms of reference and deliverables for the team. The agenda will include:

    • For more vertical health programming – ensuring space for medical specialists to provide strategic direction;
    • For integrated health programming- coordinating and prioritizing input and direction from relevant specialists;
    • Support design and development of relevant and effective health programming;
    • Support development of advocacy strategies and plans for missions, along with OSCAR department
    • Review of specialist field visit recommendations and implementation at the MST meeting;
    • Ensure a periodic assessment process to (a) re-assess strategic direction (b) horizon scanning to ensure awareness of emerging or changing health needs. This should ideally align with annual planning and midyear review processes.

    5. Ensure missions are working to an agreed quality assurance (QA) system In close collaboration with the Medical Coordination, adherence to the agreed QA system will be delivered through:

    • Monthly reviews of MMR/HIS and other quality monitoring data with QA issues addressed by the field and highlighted to the Quality Advisor/Medical Direction (as appropriate)
    • Ensuring that each mission (or individual project, when appropriate) has a quality strategy with monitoring and improvement plan
    • Ensuring that the medical incident policy is implemented in all missions, that relevant incidents are reported in line with the policy and planned improvements are implemented and followed up;
    • Ensuring that referrals to other reporting systems occurs in a timely manner (RBU, Healthcare Worker Professional Conduct Review, etc);
    • Fostering patient safety culture (using medical incident reporting and other feedback mechanisms as proxy)
    • Regular field visits based on agreed terms of reference, with visit report recommendations followed up according to the agreed timelines
    • Initiating and leading discussions on medical red flags and deviations within the MST and with Medical Coordinators;
    • Ensuring that MSF-OCA field practice meets internationally agreed medical ethics, standards and laws (quality of medicines, treatment protocols, transport of biological and pharmaceutical materials), while considering contextual constraints;
    • Coordinate specialist input into an agreed quality improvement plan and support implementation needs;
    • Responsible for validating the mission supply list, justification files and keeping some oversight over mission medical ordering, supply and related budget.
    • Responsible for feedback and approval of publications to ensure that they are in line of defined mission advocacy and mission research agendas.

    6. Other general duties and responsibilities

    • Others tasks and responsibilities from the PHD and the East African section.
    • Line management of health personnel in the OCA Nairobi Office

    PROFILE: HEALTH PROGRAM MANAGER

    Required

    • Registered Health Professional (includes MDs, Nurses, Midwives)
    • Relevant post graduate academic qualifications (e.g., Master of Public Health);
    • Proven ability to provide strong leadership and vision in a health project/programme management;
    • Proven strategic and analytical skills in medical programming;
    • Excellent communication and negotiation skills (oral and written);
    • Knowledge and experience in the humanitarian world; commitment and passion for the goals and work of MSF;
    • At least 3 years field experience with a medical-humanitarian or equivalent organization
    • Ability to provide emergency support to field programmes for up to six weeks per year at short notice (i.e., 48hrs);
    • Flexibility to travel and support projects (up to 30% of the job will be spent on project visits);
    • Fluency in English.

    Preferred / desirable:

    • At least three years’ experience with MSF, experience in medical coordinator role is preferable
    • Good command of one or more of French, Swahili, and Arabic languages.
    • broad knowledge and experience in the field of international Public Health
    • Knowledge and experience in a relevant public health specialist area (e.g., epidemiology, health research) or a clinical specialty (e.g. internal medicine, infectious diseases, paediatrics); 
    • Ability to motivate and coach professionals.
    • Commitment to ongoing learning and professional development;

    WE OFFER:

    A challenging position within a stimulating, professional working environment in a major international organisation.

    An employment contract will be offered ASAP after conclusion of the interview process, based on 40 hours per week. The contract is for three years with a renewal option of a maximum of three years (subject to satisfactory performance) based on a fulltime appointment.

    A challenging position within a stimulating, professional working environment in a major international organisation.

    An annual salary of KES 6,217,417 corresponding to Level 5 of the MSF Eastern Africa Section (MSF EA) scale. Benefits including a relocation package for non-Kenyan residents is foreseen where applicable. Other additional benefits and specific work conditions will be applied based on the MSF EA section policy.

    Method of Application

    Interested and qualified? Go to Medecins Sans Frontieres (MSF) on msf.or.ke to apply

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