Underwriting Specialist at Heritage Insurance

Key Responsibilities

• Review insurance applications presented to the company to determine their acceptability or otherwise in line with the company underwriting and reinsurance treaty guidelines
• Carry out related activities to underwriting and ensure proper coordination and enforcement to ensure smooth processes are carried out for client satisfaction
• Underwrite and process work in accordance with the delegated authority
• Ensure policies and endorsements are processed and dispatched in a timely manner
• Ensure accuracy and clarity of policy documentation issued to customers
• COMESA cards and cover notes to customers upon request
• Carry out the implementation of the credit control policy and ensure that premiums are debited and collected as required
• Conduct performance review at renewal invitation for both retail and corporate customers
• Ensure that timelines for communication of renewal terms for both retail and corporate customers are followed
• Maintain high level of standards of customer service by responding to general underwriting enquiries (walk-in clients, telephone and emails)
• Liaise with intermediaries and direct clients on issues relating to their policies to ensure prompt customer service
• Participate in all departmental meetings and contribute for betterment of the department and company are not lost
• Ensure all statutory and regulatory requirements are met in a timely manner
• Ensure all external service providers deliver the required services as per the agreed contract and SLAs
• Bachelor’s degree in Insurance, Finance, Economics, or other business-related discipline
• Diploma in Insurance (ACII or AIIK

Experience

• At least 5 years’ experience in the insurance industry in a busy underwriting function

Competencies

• At least 5 years’ experience in the insurance industry in a busy underwriting function
• In depth understanding of insurance operations and concepts
• Knowledge of insurance products
• Knowledge of underwriting processes and procedures
• Technical competence in underwriting insurance risks
• Knowledge of insurance regulatory requirements
• Ability to deliver results and meet customer expectations
• Excellent organizational and analytical skills
• Excellent organizational and stakeholder management skills