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Safaricom is the leading provider of converged communication solutions in Kenya. In addition to providing a broad range of first-class products and services for Telephony, Broadband Internet and Financial services, Safaricom seeks to uplift the welfare of Kenyans through value-added services and support for community projects.
JOB DESCRIPTION
We are pleased to announce the vacancy for HOD - Commercial Operations within Channels, Sales & Distribution Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
Reporting to the Chief Channels Officer, the HOD - Commercial Operations will undertake the below.
Role purpose:
Responsible for building a clear commercial strategy and execution plans (including Route to Customer) that delivers a superior customer experience and protect and grow the Safaricom product portfolio. The role will require an in-depth understanding of the business (products, customers, agile philosophy way of working, industry complexities) as it is crucial to delivery in the role.
RESPONSIBILITIES
Key accountabilities and decision ownership:
Route to Customer
Commerical Planning
Channels Capability
Channels Effectiveness and Performance
QUALIFICATIONS
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