Homecare Coordinator at Avenue Healthcare

JOB OBJECTIVE/PURPOSE

Coordination of nursing care and carrying out management & administrative roles
 
KEY RESPONSIBILITIES

Nursing care coordination

• Conduct care assessment for all clients at service inception
• Create care plans for the patients and explain the care plans to the patient-assigned caregiver
• Evaluate, review, and rate the care givers based on outcomes and client’s/patient’s experience
• Monitoring of client’s outcomes and service quality audits to ensure desired expectations
• Provide continuous education and CMEs to all care givers and company nurses
• Lead a team of inhouse care-relievers to respond timely on relief to ensure client service continuation.

Review and analysis of all daily care givers/nurses

• Review the daily care givers and Nurses reports
• Regular contacts and visits to clients for continuous assessments
• Conduct continuous assessments on clients from clients’ feedback report
• Recommend and implement care plan changes based on patients’ outcome

In-house deployment of nurse services.

• Provide professional home nursing services to the clients e.g drug management, insertions, catheterizations, wound managements etc 
• Management of outcomes of the home nursing services.
• Provide technical support to the in houses nurses
• Make ward rounds and market all the Avenue Home care products

Quality assurance management

• Conduct visits to clients, caregivers, and nurses to review patients’ satisfaction/progress.
• Ensure care-givers services are as per care plans and offer the care givers 24-hour technical support
• Identify and make appropriate recommendations for additional services and products per client requirements from time to time as may be appropriate
• Identify and advise on the possible foreseeable risks’ clients onboarding processes at the Hospital level and at home
• Report any unethical practice within the Avenue home care business that might jeopardize the life of the business

Management and administrative roles

• Ensuring that the company office has valid operational licenses
• Advisory function on employee recruitment
• Act as the head of patient attendant training and homebased care in Kisumu
• Take part in company management process e,g formulation of new policies and SOPs
• Ensuring there is enough equipment both for training and for homebased care 
• Managing the students and all the homecare locum employees in Kisumu
• Documenting and keeping records of the company
• Facilitating the payment of the company locum employees in liaison with the Human resource department.
• Playing part in students certificate preparation and issuance
• Collection of all the company payments and raising the due invoices

Training coordinator roles

• Marketing of the course within Kisumu and to all other Avenue Home care training centers.
• Conducting students’ recruitment processes
• Supervising and management of the locum trainers
• Clinical deployment and supervision of students during the internship
• Computation of students’ results
• Conducting student practical assessment and clinical procedures
• Instilling and enforcing the institutional code of conduct and ethics among students

PERSON SPECIFICATION

• Diploma in nursing from any recognized institution. A Bachelors degree in nursing (BsN) is an added advantage.
• A valid nursing council of Kenya license
• Minimum of 3 years of working experience in nursing preferably in the healthcare sector
• TVET accredited trainer
• Homecare Business and administrative work experience strongly preferred
• Strong computer and phone skills(Word, Excel, Outlook, Google Workplace etc)
• Excellent communication skills