Hospital Receptionist at Ruaraka Uhai Neema Hospital

Key Responsibilities

• Assist patients to complete all necessary forms and documentation including medical insurance records with all due accuracy.
• Ensure that all patients information is entered onto the system promptly and accurately to avoid claims return i.e Register patients according to established protocols in the hospital
• Ensure all patient information is accurate including billing
• Should be fully updated on all services and their costs. Patients must get the very accurate information on first call.
• Develop a proper filling and retrieval system in order to maintain and manage patient records thus ensuring efficient retrieval of all needed information.
• Monitor patient’s appointments as scheduled and constant follow up on the same
• Respond to incoming calls and respond to all inquiries
• Ensure the reception area is well maintained, neat and clean
• Shall ensure at all times that the patient’s privacy and confidentiality is safeguarded

Qualifications

• Diploma in Secretarial / Front Office
• 2-3 years’ working experience in a hospital