Hospitality Officer - 1 Post at Kenya Institute of Mass Communication

REF NO:
KIMC/HO/HR/02/2023

Job Description.
Duties and responsibilities at this level will entail;

• Implementing hospitality policies, strategies, programmes and procedures;
• Delegating duties to junior staff, supervise and ensure that the duties are well performed in line with the set targets:
• Maintaining furniture, equipment and linen to ensure retention of good quality and minimize losses and damages:
• Assisting in preparation of mise en place;
• Ensuring proper storage of all hospitality equipment used;
• Ensuring supplies and equipment are adequate in quality and quantity;
• Ensuring use of standard operating procedures;
• Ensuring inventory control to prevent theft and for accountability purposes:
• Making reservations in food serving areas;
• Ensuring proper and timely setting up of tables:
• Ensuring the environment within the service area is clean;
• Handling guest complains and requests during service;
• Adhering to relevant legal, health and safety regulations and guidelines;
• Making use of hospitality information management systems:
• Facilitating events hosting and management:
• Proper planning of activities, duty roasters and setting standards;
• Handling of visitors and conferencing services; and
• Undertaking hospitality mentorship programmes.

Job Specification
For appointment to this grade an officer must have:

• Served in the grade of Hospitality Officer Il, KIMC Grade 8 for a minimum period of three (3) years;
• Bachelors degree in the following disciplines: Hotel and Catering Management,
• Hotel and Hospitality Management, Hotel and Culinary Management or its equivalent qualification from a recognized Institution;
• Food handlers” certificate; and
• Certificate in computer application skills.

Terms of Service

• The successful candidate will be on Permanent and Pensicnable terms of service. The Minimum basic salary for this position will range from Kshs. 49,329 - Kshs. 68,909 per month exclusive of allowances,